Customer Experience Specialist
- Role
- Support
- Employment
- Full-time
- Company size
- Startup
Open to US only. Set where you work from to check your eligibility.
No BS summary
Customer Experience Specialist needed to manage high-sentiment escalations in the solar industry. Will be the main point of contact for escalated customer issues, coordinating with internal teams to resolve friction and ensure system recovery. Requires deep technical solar expertise and empathetic communication.
About Omnidian Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are a certified B Corps, headquartered in Seattle, WA
The Job
Are you ready to make a meaningful impact in the solar industry? As a Customer Experience Specialist at Omnidian, you'll play a pivotal role in managing high-sentiment escalations and ensuring our customers receive a path to total system recovery. In this role, you will be the main point of contact for escalated customer escalations, helping them find a clear path to getting their solar systems back up and running. Combining deep technical solar expertise with empathetic communication. You will report to the Customer Experience Manager and act as a central hub, coordinating with internal teams to resolve routine friction and keep the planet’s energy assets performing at their best.
What you'll do
- Play a pivotal role in managing high-sentiment escalations and ensuring our customers receive a path to total system recovery.
- Be the main point of contact for escalated customer escalations, helping them find a clear path to getting their solar systems back up and running.
- Combine deep technical solar expertise with empathetic communication.
- Report to the Customer Experience Manager and act as a central hub, coordinating with internal teams to resolve routine friction and keep the planet’s energy assets performing at their best.
What they require
- Deep technical solar expertise
- Empathetic communication
Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are a certified B Corp, headquartered in Seattle, WA