Customer Experience Customer Success Technical Leader

The application window is expected to close on: Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Job Description This is a remote role and can be performed anywhere in the United States. Meet the Team Are you looking to make a measurable impact? As a Cisco Customer Experience Customer Success Technical Leader (Technical Account Manager : Splunk ES), you will serve as a pivotal partner to our most important customers. You will bring strategic technical mentorship to the global stage, helping customers optimize their Splunk environment while simultaneously acting as the "voice of the customer" to influence our product roadmap. You are a self-motivated expert who thrives in evolving environments, passionate about guiding customers through their journey to unlock the full potential of Splunk. Your Impact Strategic Adoption: Lead long-term engagements through consistent touchpoints, strategic guidance, and the development of comprehensive customer success plans. Technical Excellence: Provide high-quality guidance on use-case development, configuration, and optimization, focusing on Enterprise Security (ES) and security applications like Splunk User Behavior Analytics (UBA). Problem Solving: Tackle complex technical challenges, proactively identifying and resolving issues before they impact the customer. Collaboration: Work cross-functionally with Customer Success Managers, Sales Engineers, and the broader Splunk ecosystem to ensure a unified customer experience. Operational Scale: Contribute to the creation of standard processes and procedures to drive service excellence and automate key functions. Advocacy: Represent customer needs internally, ensuring their feedback directly informs our product innovation. Minimum Qualifications Splunk Proficiency: Deep technical knowledge of Splunk Enterprise Security (ES) configuration, administration, and development. Trusted Advisor: Ability to build deep partnerships, manage complex negotiations, and resolve conflicts with grace. Splunk Architect Certification Preferred Qualifications Core Skills: Strong command of Search Processing Language (SPL); experience developing and optimizing correlation and risk-based alerting rules. Security Frameworks: Expertise in Assets and Identities, Threat Intelligence, Notable Events, Adaptive Response, and Risk-based Analytics. Data Management: Understanding of the Common Information Model (CIM) and experience with data onboarding, including forwarding architecture and technical add-ons. Cybersecurity Domain: Solid foundation in security operations, forensics, threat hunting, insider threats, and compliance. Infrastructure: Understanding of enterprise architecture across on-premise and Cloud environments (AWS, Azure, GCP). Travel: Up to 20% travel may be required for customer-facing activities. Job Description Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $164,600.00 to $208,900.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next Additional paid time away may be requested to deal with critical or emergency issues for family members Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $192,300.00 - $280,300.00 Non-Metro New York state & Washington state: $173,700.00 - $262,600.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn't just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.