[Hiring] Customer Engineer + Virtual Assistant - Online Services Platform| Technical Support
RemoteUTC-8…UTC-4
- Role
- Support
- Experience
- Mid
- Employment
- Part-time20–30h/week
U/
Published by
u/supheukhous$15–$25/hr
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Open to UTC-8…UTC-4. Set where you work from to check your eligibility.
No BS summary
Customer support / technical-support role for an online services platform. Requires 2+ years customer support experience and fluent written and spoken English. Must have basic technical literacy (browsers, dev tools) and be able to overlap North American business hours.
Required skills
BrowsersDeveloper toolsTroubleshooting workflows
Optional skills
FreshDeskZendeskJiraConfluenceSQLAPI
Optional languages
English Fluent
[Hiring] Customer Engineer + Virtual Assistant - Online Services Platform| Technical Support
I'm building an online services platform and need a dependable all-rounder to own customer support and keep daily operations running smoothly.
What you'll do:
- Own customer tickets from open to close (email, chat, phone)
- Troubleshoot technical issues, find root causes, escalate when needed
- Test platform features daily, including page load speed, SMS/OTP delivery, and responsiveness
- Keep customers updated throughout the ticket lifecycle
- Maintain support docs and flag upsell opportunities (training, custom reports)
- Handle scheduling, emails, and internal documentation as a virtual assistant
What you need:
- Fluent written and spoken English
- At least 2 years of customer support experience
- Basic technical literacy: browsers, dev tools, troubleshooting workflows
- Self-starter, works well independently
- Organized, responsive, and consistent
Nice to have:
- Experience with SaaS products or data analytics tools
- Familiarity with help desk platforms (FreshDesk, Zendesk, JIRA/Confluence)
- Basic SQL or API knowledge
- Prior QA or testing experience
Details:
- $15-$25/hour USD, paid in currency via PayPal or bank transfer
- 20-30 hours per week, flexible schedule
- Work hours overlap with North American business hours
- To apply: send me a PM with your location (City, State) and 2-3 sentences on relevant experience
What you'll do
- Own customer tickets from open to close (email, chat, phone)
- Troubleshoot technical issues, find root causes, escalate when needed
- Test platform features daily, including page load speed, SMS/OTP delivery, and responsiveness
- Keep customers updated throughout the ticket lifecycle
- Maintain support docs, flag upsell opportunities and handle scheduling, emails and internal documentation as a virtual assistant
What they require
- Fluent written and spoken English
- At least 2 years of customer support experience
- Basic technical literacy: browsers, dev tools, troubleshooting workflows
- Self-starter; works well independently
- Work hours overlap with North American business hours
Benefits
- Hourly pay $15-$25/hour USD
- Paid via PayPal or bank transfer
- Flexible schedule
- 20-30 hours per week
SaaS
Details
Posting languageEnglish
$15–$25/hr