Customer Enablement Specialist
- Role
- Support
- Experience
- Senior
- Employment
- Full-time
Open to Anywhere in Europe. Set where you work from to check your eligibility.
No BS summary
Customer enablement specialist with 5+ years in localization and deep Phrase power-user expertise. Must be able to explain APIs, workflow builders, and LLM-based solutions to non-technical customers and run onboarding, audits, tutorials, and live sessions.
Core skills
Required skills
Optional skills
Customer Enablement Specialist
At Phrase, we help open the door to global business by providing the world's leading Language Intelligence Platform.
The Phrase Platform combines AI, agentic orchestration, and a headless, API-first architecture in one composable system. Beyond translation, it orchestrates and adapts content to culture, audience, channel, brand voice, and intended outcome in any language, for every audience. It applies the context that makes content perform in every market: quality standards, glossaries, prior translations, and cultural nuance. Every team, in every region, can ship content that is on-brand, on-point, and ready for any audience.
Phrase gives enterprises the intelligence to automate workflows, the freedom to connect their own tools and engines, and the control to govern global content at scale.
With a global team based in our offices, and remote colleagues across Europe, the UK, the US, and the APAC region, Phrase offers an international environment built on collaboration, innovation, and shared purpose.
Role Overview
You support customers through onboarding and post sales engagement, helping them implement solutions effectively and realize value quickly. You guide clients through best practice workflows, troubleshoot challenges, and provide practical recommendations tailored to their use cases. You translate complex features into clear, actionable guidance that drives adoption and long term success. You also contribute scalable resources, such as webinars or shared sessions, to reinforce learning and extend impact. This role plays a key part in customer retention and expansion.
What you’ll be responsible for:
- Guide new customers through standardized onboarding packages, ensuring completion and measurable value realization within 90 days.
- Conduct yearly workflow audits for selected accounts, uncovering usage inefficiencies and improving customer ROI.
- Translate technical features into easy tutorials.
- Track multiple customers through the onboarding window.
- Support the Academy team in building educational content.
- Host "Ask Me Anything" sessions with live audience.
What you need:
- Deep expertise as a Phrase "Power User."
- Ability to explain technical concepts (APIs, workflow builders, LLM-based solutions, etc.) to non-technical users.
- Strong organizational skills for high-volume account management.
- Ability to think quickly and provide practical, experience-based advice during live client calls and Q&A sessions.
- Mastery of live presentations to large audiences.
- Experience creating video walkthroughs or tutorials.
- 5+ years of hands-on experience in the localization space.
- Bonus points for familiarity with LMS platforms and Academy tools.
What you’ll get:
- Work experience in a successful and growing global SaaS company
- Be part of an international team in Europe, APAC, and the Americas
- Expert colleagues in their field who are determined to build the best localization platform on the market
- An agile work environment, where it is encouraged to take smart risks
- A culture full of trust, support and loyalty
- A positive, open-minded, and innovative atmosphere
- Support in your professional development and personal career goals
What's on top:
- 4 Company holidays additional to your regular holidays.
- A Christmas break to spend time with family.
- Your birthday off to celebrate you.
- 2 Giveback days for volunteering or charity.
- Professional and extensive onboarding.
- Learning & development through Phrase learning and a Claude Enterprise User Licence
- Additional local benefits depending on your entity.
Phrase is committed to ensuring equal pay for equal work and work of equal value between women and men. Our aim is that our workforce will be truly representative of all sections of society and that each worker feels respected and able to give their best. The job requirements and salary range for this job have been established through a gender-neutral job evaluation and classification process. This process objectively assesses the skills, responsibility, effort and working conditions required for each job. This systematic approach ensures fair pay regardless of who performs the work. We welcome applications from all qualified candidates regardless of their sex, race or ethnicity, disability, religion/belief, sexual orientation, gender identity or age.
We value and welcome different perspectives, experiences and backgrounds as we believe that these differences make our team even stronger on our mission of opening the door to global business by giving everybody access to the content they need in the language they speak.
What you'll do
- Support customers through onboarding and post-sales engagement, helping them implement solutions effectively and realize value quickly.
- Guide clients through best-practice workflows.
- Troubleshoot customer challenges.
- Provide practical recommendations tailored to customer use cases.
- Translate complex features into clear, actionable guidance that drives adoption and long-term success.
- Contribute scalable resources such as webinars or shared sessions to reinforce learning and extend impact.
- Support customer retention and expansion.
- Guide new customers through standardized onboarding packages, ensuring completion and measurable value realization within 90 days.
- Conduct yearly workflow audits for selected accounts, uncovering usage inefficiencies and improving customer ROI.
- Translate technical features into easy tutorials.
- Track multiple customers through the onboarding window.
- Support the Academy team in building educational content.
- Host Ask Me Anything sessions with a live audience.
What they require
- Deep expertise as a Phrase Power User.
- Ability to explain technical concepts such as APIs, workflow builders, and LLM-based solutions to non-technical users.
- Strong organizational skills for high-volume account management.
- Ability to think quickly and provide practical, experience-based advice during live client calls and Q&A sessions.
- Mastery of live presentations to large audiences.
- Experience creating video walkthroughs or tutorials.
- 5+ years of hands-on experience in the localization space.
- Preferred: familiarity with LMS platforms and Academy tools.
Benefits
- Work experience in a successful and growing global SaaS company.
- Be part of an international team in Europe, APAC, and the Americas.
- Expert colleagues in their field who are determined to build the best localization platform on the market.
- An agile work environment where taking smart risks is encouraged.
- A culture full of trust, support, and loyalty.
- A positive, open-minded, and innovative atmosphere.
- Support in your professional development and personal career goals.
- 4 company holidays additional to regular holidays.
- Christmas break to spend time with family.
- Birthday off.
- 2 Giveback days for volunteering or charity.
- Professional and extensive onboarding.
- Learning and development through Phrase learning and a Claude Enterprise User Licence.
- Additional local benefits depending on your entity.
Phrase provides a Language Intelligence Platform that combines AI, agentic orchestration, and a headless, API-first architecture to automate and govern global content workflows at scale.