Customer Care & Retention Specialist with Dutch and English (Antivirus Software Support)
- Role
- Support
- Employment
- Full-time
Open to BG only. Set where you work from to check your eligibility.
No BS summary
Customer Care & Retention Specialist needed for antivirus software support. Requires Dutch and English at B2 level, basic technical understanding, and strong communication skills. Must be positive and customer-focused.
Required languages
Sutherland is a global leader in business and digital transformation. For over 35 years, we have partnered with some of the world's most recognized brands to deliver exceptional customer experiences through innovative technology, AI-driven solutions, and talented people. We foster an inclusive workplace where every employee has the opportunity to grow and build a rewarding career. We are currently looking for a Customer Care & Retention Specialist with Dutch and English to join an international team supporting a leading antivirus software provider. If you enjoy helping customers, have strong communication skills, and possess a basic technical understanding, we'd love to hear from you!
Handle incoming customer calls in a professional and friendly manner. Assist customers with questions related to antivirus software and subscriptions. Identify customer needs and provide appropriate solutions. Support customer retention by addressing concerns, resolving issues, and promoting customer satisfaction. Provide basic troubleshooting for software-related issues. Accurately document customer interactions in internal systems. Work collaboratively with colleagues to deliver an excellent customer experience.
Dutch proficiency at B2 level or higher (written and spoken). English proficiency at B2 level or higher (written and spoken). Excellent communication and customer service skills. Basic technical knowledge and confidence using computers and software applications. A positive attitude and a customer-focused mindset. Previous experience in customer service, retention, technical support, or a contact center is an advantage but not required.
Working Hours Monday to Friday 10:00 AM – 7:00 PM Full-time position with weekends off. What We Offer Competitive salary and performance-based bonuses. Fully paid onboarding and training. Additional health insurance. Food vouchers. Multisport card. Employee Assistance Program. Referral bonus program. Career development opportunities within a global organization. Continuous learning and professional growth. A supportive, diverse, and collaborative work environment.
What you'll do
- Handle incoming customer calls in a professional and friendly manner.
- Assist customers with questions related to antivirus software and subscriptions.
- Identify customer needs and provide appropriate solutions.
- Support customer retention by addressing concerns, resolving issues, and promoting customer satisfaction.
- Provide basic troubleshooting for software-related issues.
- Accurately document customer interactions in internal systems.
- Work collaboratively with colleagues to deliver an excellent customer experience.
What they require
- Dutch proficiency at B2 level or higher (written and spoken).
- English proficiency at B2 level or higher (written and spoken).
- Excellent communication and customer service skills.
- Basic technical knowledge and confidence using computers and software applications.
- A positive attitude and a customer-focused mindset.
- Previous experience in customer service, retention, technical support, or a contact center is an advantage but not required.
Benefits
- Competitive salary and performance-based bonuses.
- Fully paid onboarding and training.
- Additional health insurance.
- Food vouchers.
- Multisport card.
- Employee Assistance Program.
- Referral bonus program.
- Career development opportunities within a global organization.
- Continuous learning and professional growth.
- A supportive, diverse, and collaborative work environment.
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics. For Enterprises, these are key factors of success. For us, they're our core expertise. We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation. We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.