[Hiring] Customer Care Rep - US Company, Remote (Philippines Only) | Data Analytics Software | SQL
- Role
- Support
- Experience
- Senior
- Employment
- Full-time
Published by
u/tsukisraOpen to PH only. Set where you work from to check your eligibility.
No BS summary
Customer Care Rep, full-time, 100% remote — Philippines-based candidates only. Requires 5+ years customer support and 5+ years data analytics experience; Microsoft SQL Server skills (queries, stored procedures, database jobs). Work hours must overlap with North American business hours.
Core skills
Required skills
Optional skills
[Hiring] Customer Care Rep - US Company, Remote (Philippines Only) | Data Analytics Software | SQL
US data analytics software company hiring a Customer Care Rep to own our help desk. Full-time, 100% remote. Open to candidates based in the Philippines only.
What you'll do:
- Own tickets from open to close (phone, email, online support)
- Troubleshoot issues, find root causes, escalate when needed
- Work with our dev team to verify fixes
- Keep customers updated throughout the ticket lifecycle
- Maintain support docs and flag upsell opportunities (training, custom reports)
What you need:
- At least 5 years of customer support experience
- At least 5 years of data analytics experience
- Microsoft SQL Server: queries, stored procedures, database jobs
- Strong troubleshooting and communication
- Self-starter, works well independently
Nice to have: transit industry, TransTrack, ViewPoint, FreshDesk, JIRA/Confluence, Power BI/Fabric.
Details:
- $1,000 - $1,500/month USD, paid in currency
- Work hours overlap with North American business hours
Apply: PM me your LinkedIn profile link only. PMs only.
What you'll do
- Own tickets from open to close (phone, email, online support)
- Troubleshoot issues, find root causes, escalate when needed
- Work with our dev team to verify fixes
- Keep customers updated throughout the ticket lifecycle
- Maintain support docs and flag upsell opportunities (training, custom reports)
What they require
- At least 5 years of customer support experience
- At least 5 years of data analytics experience
- Microsoft SQL Server: queries, stored procedures, database jobs
- Strong troubleshooting and communication
- Self-starter, works well independently
US data analytics software company