CS Quality Assurance - Remote
- Role
- Support
- Employment
- Full-time
Open to VN, VD only. Set where you work from to check your eligibility.
No BS summary
Quality Assurance Specialist to support the QA Team Lead in developing and enforcing quality standards for customer support. Responsibilities include analyzing workflow issues, documenting QA activities, recommending corrective actions, and assisting with training. Role is vital for maintaining high service quality and continuous improvement.
About BTSE: 彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms. 彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market.
BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.
About the Opportunity: The Customer Service Quality Assurance (CSQA) Specialist’s main role is to support the Quality Assurance Team Lead in developing, implementing, and enforcing quality assurance standards across BTSE customer support teams.
Key responsibilities include, but are not limited to:
- Identifying, analyzing, and resolving workflow issues within customer support operations
- Documenting quality assurance activities, assessments, and findings
- Recommending corrective actions to improve employee performance
- Assisting in intervention efforts and training initiatives to ensure compliance with QA standards
The CSQA Specialist plays a vital role in maintaining high service quality and supporting continuous improvement within the support teams.
What you'll do
- Identifying, analyzing, and resolving workflow issues within customer support operations
- Documenting quality assurance activities, assessments, and findings
- Recommending corrective actions to improve employee performance
- Assisting in intervention efforts and training initiatives to ensure compliance with QA standards
What they require
- The CSQA Specialist plays a vital role in maintaining high service quality and supporting continuous improvement within the support teams.
BTSE Group is a leading global fintech and blockchain company that is committed to building innovative technology and infrastructure. BTSE empowers businesses and corporate clients with the advanced tools they need to excel in a rapidly evolving and competitive market. BTSE has pioneered numerous trading technologies that have been widely adopted across the industry, setting new benchmarks for innovation, performance, and security in fintech. BTSE’s diverse business lines serve both retail (B2C) customers and institutional (B2B) clients, enabling them to launch, operate, and scale fintech businesses. BTSE is seeking ambitious, motivated professionals to join our B2C and B2B teams.