Croatian Speaking Customer Service Agent - Work Remote In Greece
- Role
- Support
- Employment
- Full-time
Open to Anywhere in EU. Set where you work from to check your eligibility.
No BS summary
Customer service agent for fluent or native Croatian speakers, working remotely within Greece. Must have an EU passport or legal right to work in the EU. Prior customer service/contact centre experience is a plus, not required.
Core skills
Required skills
Required languages
Croatian Speaking Customer Service Agent About Mercier Consultancy Group Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, with a proven track record of connecting exceptional talent with world-class organisations across a wide range of industries. We specialise in sourcing multilingual professionals for leading customer support services operations throughout Europe, offering our candidates unparalleled career opportunities and outstanding relocation support. At Mercier Consultancy Group, we are committed to your professional growth, your personal well-being, and your long-term success. Job Overview We are currently seeking a motivated and customer-focused Croatian Speaking Customer Service Agent to join a dynamic and fast-growing customer support services team based remotely within Greece. This is an outstanding opportunity for fluent Croatian speakers looking to build or advance a rewarding career in the customer support services industry, with access to one of the most sought-after Croatian-speaking jobs available in the European market today. If you are passionate about delivering exceptional customer experiences and are searching for jobs in Greece that offer real career progression, professional development, and a generous benefits package, this Croatian Speaking Customer Service Agent position in Greece is the perfect next step for you. Key Responsibilities Deliver high-quality customer support to Croatian-speaking clients via telephone, email, and live chat channels, ensuring every interaction reflects the highest standards of the customer support services industry. Accurately identify, investigate, and resolve customer queries, complaints, and requests in a timely and professional manner, consistently meeting or exceeding defined service level agreements. Maintain thorough and precise records of all customer interactions within the CRM system, ensuring full compliance with data protection regulations and internal quality standards. Collaborate closely with internal teams, including technical support and back-office departments, to ensure seamless end-to-end resolution of complex customer issues. Proactively follow up with customers to confirm satisfaction and ensure that all outstanding matters have been fully addressed and resolved. Identify recurring customer pain points and escalate relevant feedback to team leaders to support continuous service improvement initiatives within the customer support services operation. Participate actively in ongoing training sessions, team meetings, and quality evaluation programmes to continually enhance your skills and performance. Uphold the company's values of professionalism, empathy, and excellence in every customer interaction, contributing to a positive and collaborative team culture. Requirements Native or fluent Croatian language proficiency, both spoken and written, is essential for this role — this is a non-negotiable requirement for all applicants. Valid EU passport or documentation confirming the legal right to work within the European Union (mandatory). A confident and professional communicator with a genuine passion for delivering outstanding customer experiences within the customer support services sector. Previous experience in a customer service, contact centre, or client-facing role is advantageous, though motivated candidates without prior experience are warmly encouraged to apply. Strong computer literacy, including the ability to navigate CRM platforms, ticketing systems, and standard office applications efficiently and accurately. Excellent problem-solving skills, a positive attitude, and the ability to remain calm, focused, and solution-oriented under pressure in a fast-paced customer support services environment. Benefits What We Offer Competitive Monthly Salary reflective of your skills, experience, and the demands of the customer support services industry. Fully Paid Relocation Package, including return flight, airport transfer, and hotel accommodation to ensure your move to Greece is smooth, stress-free, and fully supported from day one. Monthly Performance Bonus rewarding your dedication, hard work, and outstanding results in your customer-facing role. 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing you with exceptional financial stability and reward beyond the standard market offering. Fully Paid Training Programme delivered by industry experts to equip you with all the tools, knowledge, and confidence you need to excel in this Croatian Speaking Customer Service Agent position in Greece. Comprehensive Health Insurance coverage to support your physical well-being throughout your career with us. A supportive, multicultural, and inclusive team environment where your contributions are genuinely valued and your career development is actively encouraged. And Much More, including access to exclusive employee programmes, wellness initiatives, and professional development opportunities available through Mercier Consultancy Group. Life in Greece Relocating for a new career is one of life's most exciting adventures, and there are few places in the world more rewarding to call home than Greece. Blessed with over 250 days of sunshine each year, a coastline that stretches across thousands of breathtaking islands, and a rich cultural heritage that spans thousands of years, Greece offers a lifestyle that simply cannot be replicated elsewhere. From the vibrant energy of Athens to the laid-back charm of the Greek islands, life in Greece strikes the perfect balance between professional ambition and personal fulfilment — making it one of the most compelling destinations for Croatian-speaking professionals seeking jobs in Greece today. Beyond its stunning landscapes and warm Mediterranean climate, Greece is celebrated for its exceptional quality of life, its world-renowned cuisine, and the legendary warmth and hospitality of its people. Whether you are savouring fresh seafood by the sea, exploring ancient ruins, or enjoying the thriving social scene in Greece's cosmopolitan cities, every day brings a new and unforgettable experience. For Croatian-speaking professionals considering this Croatian Speaking Customer Service Agent position in Greece, the country offers not only a remarkable work opportunity but also a truly enriching place to live, grow, and thrive in every sense of the word. How to Apply Are you ready to take the next step in your career and join a world-class customer support services team in one of Europe's most beautiful countries? Whether you are an experienced customer service professional or an ambitious newcomer eager to make your mark, we would love to hear from you. Click Apply Now to submit your application today and take the first step towards securing this exciting Croatian Speaking Customer Service Agent position in Greece. Our dedicated recruitment team at Mercier Consultancy Group will review your application promptly and guide you through every stage of the process with professionalism, transparency, and care. We look forward to welcoming you to the Mercier Consultancy Group family.
What you'll do
- Deliver high-quality customer support to Croatian-speaking clients via telephone, email, and live chat channels, ensuring every interaction reflects the highest standards of the customer support services industry.
- Accurately identify, investigate, and resolve customer queries, complaints, and requests in a timely and professional manner, consistently meeting or exceeding defined service level agreements.
- Maintain thorough and precise records of all customer interactions within the CRM system, ensuring full compliance with data protection regulations and internal quality standards.
- Collaborate closely with internal teams, including technical support and back-office departments, to ensure seamless end-to-end resolution of complex customer issues.
- Proactively follow up with customers to confirm satisfaction and ensure that all outstanding matters have been fully addressed and resolved.
- Identify recurring customer pain points and escalate relevant feedback to team leaders to support continuous service improvement initiatives within the customer support services operation.
- Participate actively in ongoing training sessions, team meetings, and quality evaluation programmes to continually enhance your skills and performance.
- Uphold the company's values of professionalism, empathy, and excellence in every customer interaction, contributing to a positive and collaborative team culture.
What they require
- Native or fluent Croatian language proficiency, both spoken and written, is essential for this role — this is a non-negotiable requirement for all applicants.
- Valid EU passport or documentation confirming the legal right to work within the European Union (mandatory).
- A confident and professional communicator with a genuine passion for delivering outstanding customer experiences within the customer support services sector.
- Previous experience in a customer service, contact centre, or client-facing role is advantageous, though motivated candidates without prior experience are warmly encouraged to apply.
- Strong computer literacy, including the ability to navigate CRM platforms, ticketing systems, and standard office applications efficiently and accurately.
- Excellent problem-solving skills, a positive attitude, and the ability to remain calm, focused, and solution-oriented under pressure in a fast-paced customer support services environment.
Benefits
- Competitive Monthly Salary reflective of your skills, experience, and the demands of the customer support services industry.
- Fully Paid Relocation Package, including return flight, airport transfer, and hotel accommodation to ensure your move to Greece is smooth, stress-free, and fully supported from day one.
- Monthly Performance Bonus rewarding your dedication, hard work, and outstanding results in your customer-facing role.
- 2 Extra Salaries Per Year in the form of a 13th and 14th salary, providing you with exceptional financial stability and reward beyond the standard market offering.
- Fully Paid Training Programme delivered by industry experts to equip you with all the tools, knowledge, and confidence you need to excel in this Croatian Speaking Customer Service Agent position in Greece.
- Comprehensive Health Insurance coverage to support your physical well-being throughout your career with us.
- A supportive, multicultural, and inclusive team environment where your contributions are genuinely valued and your career development is actively encouraged.
- And Much More, including access to exclusive employee programmes, wellness initiatives, and professional development opportunities available through Mercier Consultancy Group.