CRM Gamification Manager
- Role
- Marketing
- Experience
- Mid
The listing doesn't say where it hires from. Check the description or the employer's site before applying.
No BS summary
CRM/Retention/Gamification Manager with 2+ years in online gambling. Must know CRM platforms like Smartico, user segmentation, basic HTML, analytics tools, and bonus mechanics. Upper-Intermediate English required; Spanish is a plus.
Core skills
Required skills
Required languages
Optional languages
Our client, Jugabet, is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Jugabet is quickly becoming a key player in the market. Perfect for those who aim to: Develop and maintain user loyalty programs; Generate ideas and launch gamification mechanics, including lootbox maps, minigames, and scratch cards with online and offline rewards; Manage CRM bonus campaigns and user communications; Monitor campaign performance daily and continuously improve results; Analyze user behavior and key product metrics to identify insights and opportunities; Segment audiences and build engagement flows across the user journey; Collaborate closely with Product, CRM, Marketing, Design, Content, Sponsorship, and Brand teams. Experience you’ll need to bring: 2+ years of experience as a CRM, Retention, or Gamification Manager within the online gambling industry; Hands-on experience with CRM platforms (Smartico or similar is a must); Strong understanding of user acquisition, engagement, retention, and loyalty in B2C products; Experience with user segmentation and basic HTML knowledge; Experience working with analytics tools and bonus mechanics (free spins, cashback, deposit bonuses); Experience collaborating with cross-functional teams; Upper-Intermediate English or higher (Spanish is a plus). It’s a perfect match if you have those personal features: Friendly, professional, and result-oriented mindset; Curious, thoughtful, and attentive to details, especially when it comes to user experience; Fast, transparent, and effective communication skills; Comfortable working with numbers and metrics, or motivated to develop in this area; Proactive, responsible, and eager to test new ideas and continuously improve. Our clients offer competitive benefits to support your professional and personal growth, including: Health & Wellness Focus; Global Medical Coverage; Growth Opportunities; Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); Performance-Driven Rewards; Dynamic Work Environment. Apply, and let your growth journey begin.
What you'll do
- Develop and maintain user loyalty programs
- Generate ideas and launch gamification mechanics, including lootbox maps, minigames, and scratch cards with online and offline rewards
- Manage CRM bonus campaigns and user communications
- Monitor campaign performance daily and continuously improve results
- Analyze user behavior and key product metrics to identify insights and opportunities
- Segment audiences and build engagement flows across the user journey
- Collaborate closely with Product, CRM, Marketing, Design, Content, Sponsorship, and Brand teams
What they require
- 2+ years of experience as a CRM, Retention, or Gamification Manager within the online gambling industry
- Hands-on experience with CRM platforms (Smartico or similar is a must)
- Strong understanding of user acquisition, engagement, retention, and loyalty in B2C products
- Experience with user segmentation and basic HTML knowledge
- Experience working with analytics tools and bonus mechanics (free spins, cashback, deposit bonuses)
- Experience collaborating with cross-functional teams
- Friendly, professional, and result-oriented mindset
- Curious, thoughtful, and attentive to details, especially when it comes to user experience
- Fast, transparent, and effective communication skills
- Comfortable working with numbers and metrics, or motivated to develop in this area
- Proactive, responsible, and eager to test new ideas and continuously improve
Benefits
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment
Jugabet is a brand and gaming platform available for players in Latin America, quickly becoming a key player in the market with strong regional focus and localized strategies.