Content & Operations Coordinator

About the company

The Keys Coach is an online piano education company helping piano players around the world become more confident, creative and expressive at the instrument.Founded by piano player and educator Adam Saunders, we help students through our YouTube channel, online courses and digital products.We’re still a small business, but we’re growing quickly. Around 6 million people see our content each year, we have 120,000+ YouTube subscribers and more than 3,000 students learning with us through our courses.The ambition is much bigger than simply growing a YouTube channel. We’re building The Keys Coach into one of the world’s most exciting places to learn piano online.Until now, the business has been run by Adam alongside a small team of specialist freelancers.Now we’re hiring our first full-time team member.That’s where you come in.

About the role

This is a really important hire for us.As our Content & Operations Coordinator, you’ll work closely with Adam and gradually take ownership of more of the day-to-day running of the business.Your job is essentially to make sure things happen.YouTube videos go live. Emails get sent. Freelancers know what they’re working on. Projects keep moving. Course resources are updated. Deadlines don’t quietly disappear. Loose ends get picked up.You’ll work across areas including:YouTube and content publishingEmail schedulingFreelancer coordinationContent and project calendarsOnline course platformsWebsite and landing-page updatesReporting and spreadsheetsLaunches and other business projectsSystems, SOPs and documentationAI and automationThe miscellaneous things that inevitably appear when you’re helping run a growing online businessYou won’t be expected to arrive knowing every tool we use.We want someone who can learn how something works, take responsibility for it and eventually make it better.Our mindset for the role is simple:Learn it → Own it → Improve it.Over time, the goal is for Adam to be able to say, “Can you handle this?” and know it’s in safe hands.

About you

We care much more about how you think and work than whether your previous job title perfectly matches this one.You’ll probably thrive here if you’re the sort of person who:Is extremely organised and notices the detailsTakes initiative rather than waiting to be chasedIs naturally good at figuring things outLearns new software quicklyIs genuinely comfortable with technologyAlready uses AI as part of how you workEnjoys keeping lots of moving parts under controlCommunicates clearly and raises problems earlyLikes improving messy systems and repetitive processesGets satisfaction from finishing things properlyWants to learn quickly and take on more responsibility over timeMaybe you’ve worked in operations, project management, creator businesses, online education or content.Maybe your experience is less conventional, but you’re the person everyone relies on to organise things and get them over the line.Either can work.Experience with YouTube Studio, Google Workspace, email marketing, online course platforms, spreadsheets, project-management software, WordPress, Zapier or other automation tools would all be useful, but none are essential.An interest in music, education, YouTube or the creator world is a big plus.

What's in it for you?

This is a chance to step into a growing online business at a point where you can have a real impact.You won’t be one small part of a huge company. You’ll work closely with the founder, get visibility across the whole business and take responsibility for work that genuinely matters.This role would suit someone who already has some experience in operations, content, project coordination or a digital business, and is now looking for the next step. Somewhere they can use what they already know, broaden their skills and gradually take on more.You’ll get the chance to:Work directly with the founder and play a meaningful part in how the business developsTake responsibility for real projects and recurring areas of the business from the startBuild experience across YouTube, online courses, digital products, operations, systems and AIImprove processes and workflows rather than simply follow themExperiment with new technology, automation and smarter ways of workingWork on a business whose content reaches millions of people around the worldTake on more responsibility as you learn the business and prove what you can doThere’s plenty to learn here, but we’re not looking for someone completely starting from scratch. We want someone who already knows how to get things done, is comfortable working independently and is ready to step into a broader role.The position is fully remote, with flexibility around how you structure your day. We need a few hours of overlap with UK working hours (UK time), but otherwise there’s flexibility around how you structure your day.We’re also open to hybrid or in-person working in London for the right candidate.If you enjoy being close to the action, learning quickly and becoming someone a growing business can really rely on, there’s a lot of opportunity here.

How to apply?

We’ve put together a full page with more about The Keys Coach, the role, what you’ll be doing and the kind of person we’re looking for.If it sounds like a good fit, click through and complete the application form.We’re much more interested in how you think, work and approach problems than in a polished CV, so the process is designed to give you a chance to show us that.Applications close Tuesday 1 September 2026 at 11:59pm UK time.We may review applications as they come in, so if the role feels right, don’t wait until the deadline.

Apply Now

The Keys Coach

The Keys Coach is an online piano education company helping piano players around the world become more confident, creative and expressive at the in...

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