Condition Management Account Coordinator
- Role
- Support
Open to US only. Set where you work from to check your eligibility.
No BS summary
Customer-focused account coordinator for inbound/outbound participant calls in a condition management program. No experience required; medical setting or customer service background fits. Must be able to work onsite in Dubuque, IA or remotely.
Condition Management Account Coordinator Location : Onsite in Dubuque, IA. Also accepting remote applicants. HealthCheck360 has an immediate opening for driven, energetic, and customer focused candidates for our Condition Management Account Coordinator role. In this role, you will answer inbound calls from our participants along with making outbound telephonic calls to participants enrolled in the Condition Management Program. And the best part? You don't need experience - we will train you! We are seeking individuals with strong customer service skills that can perform well individually and in a team environment. This role is perfect for individuals with experience in a medical setting, including but not limited to a receptionist, scheduler, insurance verification, health coaches, LPN, CNA, Medical Assistants, or individuals with a background in customer service who are looking to make a meaningful impact behind the scenes. We pride ourselves on putting the participants first and finding ways to improve our business. Above all else, we are committed to fostering an open door culture where the opinions and suggestion of our team members are valued and appreciated. Essential Functions: Answer participants inquiries Assist participants via email and online messaging Accurately document participant communications Specific Skills: Strong verbal and written skills Detail oriented Pay & Benefits Most Benefits start Day 1 Medical, Dental, Vision Insurance Flex Spending or HSA 401(k) with company match Profit-Sharing/ Defined Contribution (1-year waiting period) PTO/ Paid Holidays Company-paid ST and LT Disability Maternity Leave/ Parental Leave Subsidized Parking Company-paid Term Life/ Accidental Death Insurance About Cottingham and Butler’s Health and Wellness Division Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs. Want to learn more?
What you'll do
- Answer participants inquiries
- Assist participants via email and online messaging
- Accurately document participant communications
- Answer inbound calls from participants
- Make outbound telephonic calls to participants enrolled in the Condition Management Program
What they require
- Strong customer service skills
- Can perform well individually and in a team environment
- Strong verbal and written skills
- Detail oriented
- Experience in a medical setting, including but not limited to a receptionist, scheduler, insurance verification, health coaches, LPN, CNA, Medical Assistants, or background in customer service
Benefits
- Most Benefits start Day 1
- Medical, Dental, Vision Insurance
- Flex Spending or HSA
- 401(k) with company match
- Profit-Sharing/ Defined Contribution (1-year waiting period)
- PTO/ Paid Holidays
- Company-paid ST and LT Disability
- Maternity Leave/ Parental Leave
- Subsidized Parking
- Company-paid Term Life/ Accidental Death Insurance
- Training provided; no experience needed
Cottingham and Butler’s Health and Wellness division focuses on reducing medical costs while increasing employee engagement and productivity through onsite biometric screenings, technology and programming, risk-specific communications, Health Coaching and Condition Management programs.