Community Manager

Community Manager – Slack Community, Events & Member Engagement Position Type: Full-Time, Remote Working Hours: U.S. Business Hours Community Size: ~160 Members About the Role At Pavago, one of our clients is hiring a highly engaging and relationship-driven Community Manager to own the member experience for a private community of approximately 160 entrepreneurs. This is not a passive moderation role. You’ll be responsible for creating an active, connected, and valuable community by leading conversations in Slack, building relationships with members, making thoughtful introductions, coordinating premium events, and proactively improving engagement and retention. You’ll serve as the heartbeat of the community , ensuring members feel welcomed, connected, heard, and consistently receive value from being part of the network. If you naturally bring people together, enjoy starting conversations, and know how to turn an online group into a genuine community, this role is a strong fit. What You’ll Own Slack Community Management & Daily Engagement Own the day-to-day experience inside the community’s Slack workspace. You will: Start thoughtful discussions and keep conversations active. Encourage members to participate and contribute. Respond to questions and facilitate conversations. Welcome and engage new members. Identify inactive members and proactively reconnect with them. Maintain a professional, positive, and welcoming community environment. Ensure questions, conversations, and member needs do not go unnoticed. Create consistent reasons for members to return and participate. Member Relationships & Strategic Introductions Get to know members beyond their names and profiles. Understand their: Businesses Industries Goals Challenges Expertise Interests Current priorities Use that knowledge to make thoughtful introductions between members who could benefit from knowing one another. You’ll act as a connector across the community, helping create valuable relationships, collaborations, and conversations. Member Check-Ins & Retention Conduct structured member check-ins approximately every 3–6 months . Use these conversations to: Understand member satisfaction. Gather feedback about the community experience. Identify disengaged or at-risk members. Understand what members want more or less of. Surface opportunities for introductions, programming, or support. Address concerns before they become reasons to leave. Maintain organized records of member feedback, engagement, and follow-up actions. Events, Retreats & Member Experiences Coordinate high-quality community experiences, including: Retreats Dinners Meetups Private gatherings Virtual events Other member experiences Own event coordination from planning through execution, including: Scheduling Invitations and RSVPs Venue and vendor coordination Member communication Attendance tracking Event logistics Reminders and follow-ups Post-event feedback The goal is to create organized, premium experiences that strengthen relationships within the community. Engagement Tracking & Community Reporting Monitor the overall health of the community by tracking: Slack activity Member participation Event attendance Member check-ins Meaningful introductions Inactive members Engagement trends Retention and churn indicators Provide clear insights to leadership about what is working, where engagement is dropping, and what can be improved. Member Feedback & Surveys Create and manage member surveys using Typeform or similar tools . You will: Gather structured member feedback. Analyze survey responses. Identify recurring themes and concerns. Share actionable insights with leadership. Turn member feedback into improvements to programming, events, and the overall community experience. What Makes You a Strong Fit You are: Naturally outgoing and comfortable starting conversations. An excellent relationship builder. Confident communicating through Slack, email, video, and calls. Genuinely interested in learning about other people. Comfortable interacting with entrepreneurs and business owners. Proactive about making introductions and creating connections. Highly organized when coordinating events and follow-ups. Attentive to members who may be disengaging. Customer-focused and motivated by member satisfaction. Comfortable taking ownership without waiting for constant direction. Most importantly, you know how to create engagement without making it feel forced. Required Experience & Skills Professional experience in community management, customer success, member experience, relationship management, or a closely related role . Strong spoken English with clear, professional communication. Excellent written English communication. Experience building and maintaining professional relationships. Experience coordinating events, gatherings, or member experiences. Strong organizational and follow-up skills. Ability to manage multiple member conversations and priorities simultaneously. Comfortable working remotely during U.S. business hours. Reliable internet connection and professional remote work setup. Nice-to-Have Experience Direct experience managing a Slack-based community . Experience managing private or paid membership communities. Experience working with entrepreneurs, founders, executives, or business owners. Familiarity with Typeform . Experience coordinating retreats, dinners, meetups, or premium events. Customer Success or Member Experience background. Experience working with U.S.-based members or clients. Experience tracking community engagement and retention metrics. Proven success improving member participation or reducing churn. Based in LATAM or Africa preferred, but not required. What a Typical Day Looks Like Your day may include: Reviewing Slack activity and responding to member conversations. Starting a discussion around a relevant topic. Welcoming and engaging new members. Introducing two members who could benefit from knowing each other. Reaching out to members who have become less active. Conducting member check-ins. Coordinating logistics for an upcoming dinner, meetup, or retreat. Managing invitations, RSVPs, and event communication. Reviewing Typeform survey responses. Updating member engagement records. Identifying members who may be at risk of churning. Sharing community insights and recommendations with leadership. In short: you keep the community active, connected, valuable, and worth returning to. Key Metrics for Success Daily and weekly Slack engagement Active member participation Member satisfaction Number and quality of meaningful member introductions Member check-in completion Event attendance and participation Survey participation and feedback quality Re-engagement of inactive members Member retention and reduced churn Accuracy of engagement tracking and reporting Why This Role Stands Out Full ownership of a high-value private entrepreneur community. Direct relationships with founders, entrepreneurs, and business owners. Meaningful impact on member satisfaction and retention. Combination of community management, relationship building, events, and member experience. Opportunity to shape how the community grows and operates. Fully remote working environment. Strong potential to grow into roles such as: Senior Community Manager Member Experience Lead Community Operations Lead Head of Community Spark Hire Intro Video As part of the application process, you’ll be asked to complete a short Spark Hire intro video . We’d like to hear about: Your experience managing an online or professional community. The size and type of communities you’ve managed. Your experience using Slack for community engagement. How you would encourage participation in a community where members have become quiet. An example of how you created a valuable connection between two members. Your experience coordinating events, dinners, retreats, or meetups. How you would identify and re-engage a member who may be at risk of leaving. How you measure whether a community is genuinely healthy and valuable. Keep your answers clear, concise, and conversational . We want to understand your communication style, personality, relationship-building ability, and approach to community engagement. Completion of the Spark Hire intro video is required for your application to be considered. Interview Process Initial Phone Screen Spark Hire Intro Video Recruiter Interview Practical Community Scenario Client Interview Offer & Background Verification Apply Now If you thrive on conversations, relationships, and bringing people together, this is an opportunity to take real ownership of a high-value private entrepreneur community. If you can create genuine engagement, build meaningful member relationships, coordinate excellent experiences, and make sure members consistently see value in the community, we’d love to hear from you. #CommunityManager #CommunityManagement #SlackCommunity #MemberEngagement #MemberExperience #CustomerSuccess #EventManagement #RemoteJobs #CommunityBuilding #ClientSuccess