Community Associate
- Role
- Community
Open to ZA only. Set where you work from to check your eligibility.
No BS summary
Community associate for a remote South Africa role, focused on member engagement, moderation, virtual events, and patient communications. Needs strong communication, relationship-building, comfort with community metrics, and obsession with patient experience.
About Eucalyptus
We're on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We're here to build better long-term care.
Eucalyptus is now part of Hims & Hers, the global leader in personalised health and wellness.
Euc is the company behind Juniper, one of the world's largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times.
Our Growth Story:
- Supporting patients living with obesity across our 5 markets
- Received selective NICE endorsement to provide services to the NHS
- Tailored our offering to thousands of patients in Australia, the UK, Germany, Japan and Canada.
About
You'll be the trusted voice our members lean on. Building real relationships, you'll motivate, engage, and guide them on their journey — while growing a buzzing, supportive online community that reinforces our mission and keeps members connected. You'll also shape and sharpen the processes behind the scenes, always looking for smarter ways to work and better ways to support our members.
What you'll be doing
- Contribute to the day-to-day running of our online community, building trusted relationships with members and ensuring it's a positive, valuable space where they share their experiences and support each other.
- Support (and bring fresh ideas to) virtual events, Q&A sessions, challenges, and other initiatives that foster a real sense of belonging and connection within the community.
- Moderate user-generated content to ensure it aligns with community guidelines, responding promptly and empathetically to posts and messages in a way that makes members feel heard.
- Work in a cross-functional, multidisciplinary team to triage, respond to, and escalate communications from patients to relevant teams, minimising patient safety risks.
- Use community insights and data to inform how we engage, educate, and inspire our members — spotting trends, tracking what's working, and continuously improving the experience.
About you
- A relationship-builder: you love connecting with people, earning their trust, and making every member feel like they belong.
- Excellent communication skills, with a creative streak for keeping the community fresh and engaging.
- Comfortable working with data: you can read engagement and community metrics, draw out insights, and use them to inform decisions and improve outcomes.
- Organised, independent, and a strong team player.
- Excited by fast-paced change and creative problem solving.
- Goes without saying — you're obsessive about patient experience and thrive on understanding a patient's problems and finding the best solution.
Bonus points for a background in nutrition, dietetics, or coaching, or for experience in content creation, social media management, or community management.
Why join Eucalyptus?
Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software) across men’s health and well-being, fertility, and skincare. **Compound,** focused on longevity and preventive health, complements this ecosystem and extends our mission to make good health last a lifetime.
Here’s what makes joining Euc unique:
- What’s next - Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
- Build something world-changing - We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
- Make real impact - You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
- Accelerate your growth - You will have high ownership, continuous feedback, and dedicated development support.
- Join a motivated team - You will collaborate with talented peers to solve complex clinical and operational problems at scale.
What’s ahead in South Africa
- Shape your career – Ongoing opportunities to learn and grow.
- Support at every stage – Choose between medical aid support or a monthly wellness allowance, including a R400 wellness budget.
- Work where well-being matters – Enjoy 21 days of annual leave, fully remote work, up to 3 weeks of Work From Anywhere, team wellness initiatives like Strava challenges and Monday meditation.
At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process. We use AI-assisted tools across our business to help our teams work more efficiently, including within our recruitment process. These tools support our team — all hiring decisions are made by real people, and every application is reviewed by a member of our recruitment team.
What you'll do
- Contribute to the day-to-day running of the online community, building trusted relationships with members and ensuring it is a positive, valuable space where they share experiences and support each other.
- Support and bring fresh ideas to virtual events, Q&A sessions, challenges, and other initiatives that foster belonging and connection within the community.
- Moderate user-generated content to ensure it aligns with community guidelines.
- Respond promptly and empathetically to posts and messages so members feel heard.
- Work in a cross-functional, multidisciplinary team to triage, respond to, and escalate communications from patients to relevant teams.
- Minimise patient safety risks through communication triage and escalation.
- Use community insights and data to inform how members are engaged, educated, and inspired.
- Spot trends, track what is working, and continuously improve the community experience.
What they require
- Love connecting with people, earning their trust, and making every member feel like they belong.
- Excellent communication skills, with a creative streak for keeping the community fresh and engaging.
- Comfortable working with data: able to read engagement and community metrics, draw out insights, and use them to inform decisions and improve outcomes.
- Organised, independent, and a strong team player.
- Excited by fast-paced change and creative problem solving.
- Obsessive about patient experience and thrives on understanding a patient's problems and finding the best solution.
- Preferred: Background in nutrition, dietetics, or coaching.
- Preferred: Experience in content creation, social media management, or community management.
Benefits
- Ongoing opportunities to learn and grow.
- Choice between medical aid support or a monthly wellness allowance, including a R400 wellness budget.
- 21 days of annual leave.
- Fully remote work.
- Up to 3 weeks of Work From Anywhere.
- Team wellness initiatives like Strava challenges and Monday meditation.
- High ownership, continuous feedback, and dedicated development support.
- Collaboration with talented peers to solve complex clinical and operational problems at scale.
Eucalyptus is a digital healthcare company behind Juniper, a weight-management program combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care. It is now part of Hims & Hers.