Collections Specialist

Collections Specialist – Accounts Receivable, Outbound Calling & Payment Recovery Position Type: Full-Time, Remote Working Hours: U.S. Business Hours About the Role At Pavago, one of our clients is hiring a Collections Specialist to manage past-due accounts, recover outstanding payments, and help protect company cash flow through consistent, high-volume collections activity. This is a performance-driven outbound role . You’ll be expected to make 100+ outbound calls per day , follow up persistently on overdue balances, resolve billing issues, secure payment commitments, and maintain accurate account records. If you’re confident on the phone, persistent with follow-ups, and comfortable working toward measurable collections targets, this role is a strong fit. What You’ll Own Collections & Payment Recovery Make 100+ outbound collections calls daily to customers with past-due balances. Follow up consistently through phone and email. Secure: Payments Payment commitments Clear resolution timelines Navigate gatekeepers and connect with appropriate decision-makers. Handle payment objections professionally and confidently. Maintain consistent follow-up until accounts are resolved. Prioritize accounts based on aging, balance, and collection status. Billing Issues & Dispute Resolution Investigate issues preventing payment, including: Billing discrepancies Invoice disputes Missing information Payment delays Identify the root cause of outstanding balances. Coordinate with internal teams to resolve billing issues quickly. Keep customers informed throughout the resolution process. Ensure disputed accounts remain actively managed rather than falling through the cracks. CRM & Account Management Maintain accurate account records in Salesforce or similar CRM systems . Document: Outbound calls Emails Customer responses Payment commitments Case updates Follow-up dates Maintain clear visibility into every active collections account. Ensure documentation is accurate, complete, and current. Customer Communication Communicate firmly but professionally with customers regarding outstanding balances. Handle difficult conversations without damaging the customer relationship. Clearly communicate payment expectations and next steps. Provide timely updates regarding billing disputes and account resolutions. Maintain professionalism across every customer interaction. Reporting & Process Improvement Track collections activity and account progress. Identify recurring issues contributing to delayed payments. Share insights that can improve: Recovery rates Billing accuracy Collections workflows Payment tracking Maintain strong activity and follow-up discipline. Required Experience & Skills Previous experience in collections, accounts receivable, or high-volume outbound calling . Comfortable making 100+ outbound calls per day . Strong collections, negotiation, and objection-handling skills. Experience following up on overdue balances and payment commitments. Experience using Salesforce or similar CRM systems . Strong written and verbal English communication. High attention to detail and documentation accuracy. Ability to manage a large number of accounts and follow-ups simultaneously. Comfortable working during U.S. business hours. Nice to Have Experience in structured or KPI-driven collections environments. Accounts Receivable (AR) operations experience. Billing support or dispute-resolution experience. Customer account management experience. Experience working with aging reports and overdue account portfolios. Experience improving collections or payment recovery workflows. What Makes You a Strong Fit You’ll likely succeed in this role if you: Are comfortable spending a significant portion of your day making outbound calls. Stay persistent when customers don’t respond immediately. Can discuss overdue payments confidently without becoming confrontational. Know how to handle objections and move conversations toward resolution. Follow up consistently on payment promises. Stay organized while managing many accounts at once. Take ownership of outcomes rather than simply completing activities. Perform well in target-driven environments. What a Typical Day Looks Like Your day may include: Reviewing overdue accounts and prioritizing follow-ups. Making 100+ outbound collections calls. Sending payment reminders and follow-up emails. Securing payments and payment commitments. Investigating invoice disputes or billing discrepancies. Coordinating internally to resolve customer issues. Following up on previously promised payments. Updating Salesforce or CRM records after every interaction. Reviewing aging accounts and collection performance. In short: you actively manage overdue accounts from initial outreach through payment or resolution, helping protect company revenue and cash flow. Key Metrics for Success 100+ outbound calls completed daily. Total payments recovered. Percentage of overdue accounts resolved. Reduction in aging receivables. Payment commitment conversion and follow-through. Follow-up consistency. CRM documentation accuracy. Speed of billing dispute resolution. Why This Role Stands Out Direct impact on company cash flow and revenue recovery. Clear, measurable performance expectations. High ownership over assigned accounts. Structured, execution-focused environment. Opportunity to strengthen collections, negotiation, and AR expertise. Career growth opportunities into: Senior Collections Specialist Accounts Receivable Operations Billing Operations Revenue Operations Interview Process Initial Screening Call Recruiter Interview Final Interview Offer & Onboarding Apply Now If you have experience in collections or accounts receivable , are confident making 100+ outbound calls per day , and know how to persist professionally until payment issues are resolved, we’d love to hear from you. This is a strong opportunity for a results-driven collections professional who wants direct ownership over payment recovery, aging receivables, and cash-flow performance . #CollectionsSpecialist #Collections #AccountsReceivable #AR #PaymentRecovery #OutboundCalling #Salesforce #Billing #RemoteJobs #FinanceJobs #RevenueOperations #RemoteWork