FYST
Client Support Specilaist
RemoteLithuania only
- Role
- Support
- Employment
- Full-time
Salary not disclosed
Check eligibility
Open to LT only. Set where you work from to check your eligibility.
No BS summary
Client support specialist for a fintech/payments company. Needs strong communication, analytical/problem-solving skills, and good English and Russian. Customer support/client services or fintech experience is a plus.
Required languages
English Good level of English and Russian languages; required=trueRussian Good level of English and Russian languages; required=true
YOUR MISSION
- Сustomer support - shift schedule 2/2
- Transaction monitoring
- Monitoring of providers activity and malfunction
- Limit monitoring
- Alerting at the launch of new merchants and new solutions
- Allocating when providers are down and calculating potential losses
- Disabling of methods/acquirers upon request of colleagues
- Performing refunds at the request of the merchant and colleagues
- Requesting user documents
What Makes You a Great Fit
- Exceptional verbal and written communication skills
- Strong analytical and problem-solving abilities
- Ability to think on your feet and provide effective solutions under pressure
- High sense of responsibility
- Good level of English and Russian languages
- Previous experience in customer support, client services, or a related role would be a plus
- Previous fintech experience is an advantage
WHY YOU'LL LOVE IT HERE
- Meaningful Impact: a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space!
- Career Development: we’re young, very ambitious, and serious about growth. If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us.
- A Passionate Team: work side-by-side with talented, driven people who genuinely care about what they do.
- Competitive Compensation: matched to your skills, expertise, and impact, with transparent annual performance reviews.
- Remote Work: full flexibility to work remotely from wherever you do your best work.
- Paid Time Off: 20 days of vacation per year, bank holidays, and sick leave.
- Private Health Insurance: annual budget of €1,000 for your personal premium medical coverage.
- Learning & Development to Help You Work Smarter: conferences, courses, and professional growth, plus a budget for AI tools.
- Coworking Support: dedicated budget for a productive workspace beyond home.
- Well-Being Allowance: to spend on hobbies and whatever helps you stay energized and at your best.
- Unique FYST Perks: an “Adopt a Pet” day and a Birthday off.
Curious about our team, our values, and the unique ways we celebrate wins?
What you'll do
- Сustomer support - shift schedule 2/2
- Transaction monitoring
- Monitoring of providers activity and malfunction
- Limit monitoring
- Alerting at the launch of new merchants and new solutions
- Allocating when providers are down and calculating potential losses
- Disabling of methods/acquirers upon request of colleagues
- Performing refunds at the request of the merchant and colleagues
- Requesting user documents
What they require
- Exceptional verbal and written communication skills
- Strong analytical and problem-solving abilities
- Ability to think on your feet and provide effective solutions under pressure
- High sense of responsibility
- Good level of English and Russian languages
- Previous experience in customer support, client services, or a related role would be a plus
- Previous fintech experience is an advantage
Benefits
- Meaningful Impact: a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space!
- Career Development: we’re young, very ambitious, and serious about growth. If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us.
- A Passionate Team: work side-by-side with talented, driven people who genuinely care about what they do.
- Competitive Compensation: matched to your skills, expertise, and impact, with transparent annual performance reviews.
- Remote Work: full flexibility to work remotely from wherever you do your best work.
- Paid Time Off: 20 days of vacation per year, bank holidays, and sick leave.
- Private Health Insurance: annual budget of €1,000 for your personal premium medical coverage.
- Learning & Development to Help You Work Smarter: conferences, courses, and professional growth, plus a budget for AI tools.
- Coworking Support: dedicated budget for a productive workspace beyond home.
- Well-Being Allowance: to spend on hobbies and whatever helps you stay energized and at your best.
- Unique FYST Perks: an “Adopt a Pet” day and a Birthday off.
A fintech company in the payments space.
Fintech
Salary not disclosed