Client Success Executive

Overview The Sr. Client Success Executive serves as the voice of the client to Altera and the voice of Altera to the client. This role is assigned to Altera’s largest, most complex, and most fragile client relationships. Acting as a trusted advisor, the Sr. Client Success Executive connects the client’s clinical, operational, financial, and strategic priorities with Altera’s solutions and capabilities. This position requires exceptional executive presence, sound judgment, commercial acumen, and the ability to lead through influence. Key Responsibilities Serves as the client’s primary advocate within Altera and develops trusted relationships with C-suite and senior leaders. Owns the client strategy, including relationship health, adoption, retention, value realization, KPIs, and overall client sentiment. Leads strategic operational reviews and roadmap planning focused on business outcomes, future priorities, risks, and required decisions. Establishes executive governance and coordinates execution across Support, Services, Product, R&D, Cloud, Finance, Sales, and Altera leadership. Proactively identifies client risk and leads recovery efforts and executive escalations through resolution. Translates complex client, technical, and operational matters into clear executive communication and actionable internal priorities. Partners with Sales to identify and advance renewal and expansion opportunities that deliver measurable client value. Supports Accounts Receivable efforts in partnership with Finance. Represents Altera leadership during onsite engagements, tradeshows, conferences, and other strategic client interactions. Provides coaching and guidance to other Client Success Executives and models senior-level client leadership. Qualifications Experience:Ten or more years of experience leading complex enterprise client relationships, preferably within healthcare technology. Demonstrated success building C-suite relationships and stabilizing fragile or at-risk clients. Strong executive presence, commercial judgment, and ability to influence at all levels. Proven ability to drive accountability across a complex, matrixed organization. Exceptional communication, negotiation, problem-solving, and conflict-resolution skills. Working Arrangements This is a remote position. Standard work week or as defined by assignment requirements. May require work outside of standard business hours to meet client and business needs. Travel Ability to travel regularly for strategic client engagements. Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example. Salary Range $115,000 - $125,000 Why Altera? At Altera Digital Health, you will have the opportunity to profoundly impact the lives of patients by empowering healthcare providers to deliver superior care. You will join a passionate and gifted team committed to innovation and excellence. We offer a competitive compensation and benefits package and the opportunity to work in a fast-paced and dynamic environment. A global healthcare IT innovator, Altera Digital Health develops and elevates technology to connect and inspire healthier communities. Our platform approach to our solutions is changing the way healthcare is delivered. By keeping the human user at the center of our design methodology, we are supporting caregivers and helping patients meet and exceed their wellness goals. Together, with our clients, we’re driving a new era of healthcare. Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at: HR.Recruiting@AlteraHealth. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.