Client Services Manager
- Role
- Support
- Experience
- Senior
Open to Worldwide. Set where you work from to check your eligibility.
No BS summary
Client Services Manager with 3+ years in prime brokerage or financial markets. Must have experience leading and developing service teams. Remote work eligible, strong communication and problem-solving skills required.
About the Role
Client Services Manager sets the standard for exceptional client experiences. This role blends hands-on leadership with operational excellence—driving performance, streamlining processes, and building a high-performing team. You’ll lead by example, inspire your team to exceed expectations, and continuously improve service delivery, all while fostering a collaborative, client-first culture.
Reporting line: Head of Client Services
Location: Remote
Responsibilities
- Lead, mentor and develop a team of client service associates - set clear expectations, give honest feedback, and run regular reviews that actually help people level up
- Own team workload, coverage and cross-functional collaboration so every client gets a fast, meaningful answer
- Build a culture of accountability, continuous improvement and client-first thinking. Set the standard by living it yourself
- Define & refine service standards, processes, and playbooks, making sure they’re followed in practice, not just on paper
- Play a key role in incident management, ensuring issues are brought to light swiftly
- Convert the queue to actionable insights, identifying trends and patterns to address
- Work closely with Service Design on system optimisation and client experience
Qualifications
- 3+ years of experience in prime brokerage or similar financial markets exposure
- A proven track record of leading, coaching and developing people, managing performance and running a service team day to day
- Excellent communication and relationship management skills. You build trust quickly, with clients and colleagues alike
- Strong problem-solving skills & ability to coordinate multiple stakeholders towards a fast resolution
- High attention to detail and a strong control & risk mindset
What we offer*
- A competitive salary that reflects what you bring
- Fully remote - enjoy the freedom to work from anywhere
- Corporate Macbook
- Top-tier tech stack: Claude Code, in-house app building platform, Gemini Enterprise
- Innovative & inspiring culture, autonomous and informal work environment
- Extended benefits: choose from: Health insurance/extra annual leave/wellbeing program
- Ongoing education & training programs
- Opportunity to network and connect at Corporate Events
- Team off-sites and paid business trips when needed
- Global career opportunities
*Benefits/perks vary depending on the nature of your employment with the company and the country where you work
What you'll do
- Lead, mentor, and develop a team of client service associates
- Set clear expectations, provide feedback, and run regular reviews
- Own team workload, coverage, and cross-functional collaboration
- Build a culture of accountability, continuous improvement, and client-first thinking
- Define and refine service standards, processes, and playbooks
- Play a key role in incident management
- Convert the queue into actionable insights by identifying trends and patterns
- Work with Service Design on system optimization and client experience
What they require
- 3+ years of experience in prime brokerage or similar financial markets exposure
- Proven track record of leading, coaching, and developing people
- Experience managing performance and running a service team day to day
- Excellent communication and relationship management skills
- Strong problem-solving skills and ability to coordinate multiple stakeholders toward fast resolution
- High attention to detail
- Strong control and risk mindset
Benefits
- Competitive salary
- Fully remote work from anywhere
- Corporate MacBook
- Top-tier tech stack including Claude Code, in-house app building platform, and Gemini Enterprise
- Innovative and inspiring culture
- Autonomous and informal work environment
- Choice of health insurance, extra annual leave, or wellbeing program
- Ongoing education and training programs
- Corporate events
- Team off-sites and paid business trips when needed
- Global career opportunities