Client & Marketing Operations Coordinator

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Title: Independent Contractor – CPT-11388 Client & Marketing Operations Coordinator/Business Support VA/Junior-Senior Level (Remote).

Overview

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing digital marketing agency is seeking a part-time Client & Marketing Operations Coordinator to manage recurring client communication, content fulfillment workflows, and other process-driven administrative responsibilities.

The agency provides integrated digital growth systems encompassing social media, SEO, digital advertising, websites, and AI-supported marketing solutions. The immediate priority of this role is keeping the agency's monthly content production cycle organized and on schedule.

This is primarily a back-end, email-driven coordination position rather than a phone-based customer service role. The ideal candidate is an excellent written communicator who can follow established processes, proactively manage deadlines, and coordinate information between clients and the agency's fulfillment team.

The position will begin at 10 hours per week with the opportunity to grow into broader day-to-day business support as the agency expands.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

Client Content Coordination

• Contact clients each month to gather content priorities and direction
• Ensure required client information is collected according to established timelines
• Organize client input into established templates for the fulfillment team
• Send content direction to the fulfillment team by required monthly deadlines
• Maintain consistent email follow-up with clients throughout the process

Content Approval & Fulfillment

• Receive draft content from the fulfillment team and organize it for review
• Send content to clients for approval or edits
• Follow up proactively when approvals are outstanding
• Communicate requested revisions back to the fulfillment team
• Confirm approved content is ready for scheduling before monthly deadlines
• Prevent production delays by closely monitoring each stage of the workflow

Client & Administrative Support

• Maintain organized records of client communications, approvals, and outstanding tasks
• Monitor recurring monthly deliverables and deadlines
• Assist with email management related to client fulfillment
• Maintain internal trackers and workflow documentation
• Escalate issues requiring the owner's attention

Reporting Support

• Assist with monthly reporting for priority clients
• Download required reports from Vendasta
• Organize reporting data for review and AI-assisted analysis
• Support preparation and delivery of recurring client reports

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Previous business support, client coordination, customer service, or account support experience required
• Strong professional email communication experience required
• Experience coordinating recurring client deliverables preferred
• Digital marketing agency or marketing operations experience preferred
• Strong organizational and project coordination skills
• Experience working with CRM, fulfillment, or project management systems preferred
• Ability to learn Vendasta and its AI-supported tools
• Strong Google Workspace proficiency

IDEAL CANDIDATE PROFILE

• Highly organized and deadline-driven
• Excellent written English communicator
• Strong follow-up skills
• Comfortable managing recurring workflows across multiple clients
• Proactive about identifying missing information and approaching deadlines
• Able to work independently using established templates and processes
• Comfortable learning new marketing and AI-enabled platforms
• Interested in growing into a broader operational support position

APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED

• Google Workspace
• Vendasta (Training Provided)
• Email & Calendar Platforms
• Spreadsheets / Tracking Tools
• AI-Assisted Business Tools

Work Schedule

• Contracted Hours per Week: 10 Hours (Hours may increase based on performance and business growth)
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: Flexible within 9:00 AM – 5:00 PM EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

Role Summary & Requirements

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
• Contracted Hours per Week: 10 hours/week (Hours may increase based on performance and business growth)
• Daily Working Time: Flexible within 9:00 AM – 5:00 PM EST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: Any
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-C (Strong Written English Communication Required)
• REGION PREFERENCES: Any

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!