Client Manager
- Employment
- Full-time
Open to IN only. Set where you work from to check your eligibility.
No BS summary
Client Manager to support project delivery by analyzing user and business needs. Responsibilities include requirements gathering, impact analysis, business solution design, benefits evaluation, stakeholder engagement, and documentation. Role is remote within India.
The purpose of this role is to enable and support project delivery through the capture and analysis of user and business needs, ensuring project outcomes are aligned with the service vision and business strategy. Job Description: Key responsibilities: • Analysis and Requirements Definition. Employs a range of tools and techniques to gather business and user requirements against the clear objectives articulated for the project. Determines the need and value of performing the activity based on the context. If required, employs a range of tools and techniques to map 'As-Is' and To-Be' business processes/capabilities • Impact Analysis and Estimation. Identifies potential consequences of a change and estimates what needs to be modified to accomplish that change and focuses on defining changes within the scope of the overall project design, to the requisite quality with appropriate level of effort required depending on change defining • Business Solution Design and Development. Engages with requisite stakeholders to ensure business systems, workflows and processes contribute to target operating model/capability. Ensures that activities within project are mapped to ensure that they are delivered effectively and work in partnership with domain experts e.g. Enterprise Architects, Systems Analysts, where applicable, to translate business needs into solutions, work with technical leads to ensure business needs are translated into the technical solutions • Benefits Evaluation. Evaluates strengths and weaknesses of identified benefits and dis-benefits in line with project mandate • Stakeholder Engagement. Engages with business owners, business change managers, users and other identified key stakeholders, as required, to ensure alignment of project requirements and solution/capability design • Business Change. Works closely with Business Change Managers and improvement teams with identification of BAU enhancements and associated solutions to ensure that defined project outputs are delivered and benefits realised • Frameworks, Tools and Documentation. Provides advice and guidance to the project team on application of methodologies; operating model; functional specification; user cases; user stories; defect analysis; forms and templates appropriate for organisational context and project Location: India - Remote Brand: Merkle Time Type: Full time Contract Type: Permanent
What you'll do
- Analysis and Requirements Definition. Employs a range of tools and techniques to gather business and user requirements against the clear objectives articulated for the project.
- Determines the need and value of performing the activity based on the context.
- If required, employs a range of tools and techniques to map 'As-Is' and To-Be' business processes/capabilities
- Impact Analysis and Estimation. Identifies potential consequences of a change and estimates what needs to be modified to accomplish that change and focuses on defining changes within the scope of the overall project design, to the requisite quality with appropriate level of effort required depending on change defining
- Business Solution Design and Development. Engages with requisite stakeholders to ensure business systems, workflows and processes contribute to target operating model/capability.
- Ensures that activities within project are mapped to ensure that they are delivered effectively and work in partnership with domain experts e.g. Enterprise Architects, Systems Analysts, where applicable, to translate business needs into solutions, work with technical leads to ensure business needs are translated into the technical solutions
- Benefits Evaluation. Evaluates strengths and weaknesses of identified benefits and dis-benefits in line with project mandate
- Stakeholder Engagement. Engages with business owners, business change managers, users and other identified key stakeholders, as required, to ensure alignment of project requirements and solution/capability design
- Business Change. Works closely with Business Change Managers and improvement teams with identification of BAU enhancements and associated solutions to ensure that defined project outputs are delivered and benefits realised
- Frameworks, Tools and Documentation. Provides advice and guidance to the project team on application of methodologies; operating model; functional specification; user cases; user stories; defect analysis; forms and templates appropriate for organisational context and project
What they require
- The purpose of this role is to enable and support project delivery through the capture and analysis of user and business needs, ensuring project outcomes are aligned with the service vision and business strategy.
Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency’s heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage. With 16,000+ employees, Merkle is headquartered in Columbia, Maryland, with additional offices in the US, Europe, and Asia. In 2016, the agency joined the Dentsu Aegis Network.