Client Experience Coordinator

About Flipp Flipp partners with the largest North American retailers and brands to deliver local promotions and savings to millions of engaged shoppers daily, driving superior returns on investments. We help people make smarter shopping decisions with autonomy and accountability. With rising living costs, Flipp's mission is crucial. Our Shopper Consideration Platform allows retailers and manufacturers to create digital experiences from their savings & deals content, aiding shoppers in deciding what to buy and where to buy it. Together, we make a difference. In 2024, Flipp joined forces with the European company Shopfully , creating a global leader in the sector. Together, we reach 400 million households and serve over 1,000 top retailers and brands across 27 markets, including Europe, Canada, the USA, Latin America, and Australia. Our five principles, Progress Over Perfection, Clarity Through Transparency, Learn Loudly, Challenge with Empathy, and Always Build Better, bring a relentless progress mindset to life. They’re not just slogans, but they’re the behaviours we expect, reward, and hold ourselves accountable to. You'll be equipped to make an impact, realize your potential, and stay inspired every step of the way. The Client Experience team at Flipp + Shopfully owns the end-to-end user experiences connected to Flipp + Shopfully's various channels, including flyers and content. The team plays a pivotal role in digitizing and enhancing the publications that reach millions of users across Flipp + Shopfully's platforms. This team combines creativity, technical expertise, and operational efficiency to deliver engaging content that captivates Flipp + Shopfully's users. Client Experience Coordinators make sure all of our retail flyer projects get delivered successfully through managing the production process. They are responsible for building relationships with our retailers and internal teams through handling the day to day communication regarding the production process. Client Experience Coordinators are also responsible for ensuring that their flyer projects are error-free through quality checks and look to improve the production process through reducing risk, improving quality and increasing efficiency. What you'll get the opportunity to do: Own and execute low to medium complexity digital flyer projects through overseeing all stages of the production process: coordinating all of the flyer assets such as schedules, flyer pages, pagination documents etc, uploading assets into Flipp + Shopfully’s flyer software, ensuring that data entry and quality check steps are completed in time for the retailer’s live date. This also includes working with our OS vendors to ensure high quality content processing. Note that every retailer has different lead times, processing details and publication frequency meaning that the coordinator is managing many projects with different requirements at any given time. Communicate with external retailer contacts to manage day-to-day process requirements and deal with initial issues management as required Work with senior team members to action technical troubleshooting on various flyer production process issues /errors in time for the flyer live date Elevate and improve production processes for assigned retail accounts through improving flyer quality and accuracy, improving efficiency and reducing risk by creating production process changes independently as well as working with technical teams Act as a subject-matter expert on both the retailer’s production process and Flipp + Shopfully’s production process for external and internal direct account teams. Own and/or execute on low complexity operations projects (Audit cycles) work as needed including, coordinating project requirements, planning against risk, communicating with other team members within Content processing and creating work back schedules. What you'll bring to the team: 1+ years of experience coordinating projects 1+ years of experience working with clients/customer service and building relationships How We Support You Our Total Rewards philosophy is to ensure that you are rewarded for impact, take part in accelerated career growth, thrive with highly flexible benefits, and are empowered to do your best work in a remote-first environment. In alignment with our overall Total Rewards Philosophy, we believe compensation should be fair, clear, consistent, and aligned to growth. Canada Base Hiring Range: $45,000 — $50,000 CAD Our promise to each other: What we bring: What you bring: An inclusive, collaborative environment where your voice matters A remote-first environment The tools and opportunities you need to grow and develop Every opportunity to own your success Your authentic self, every day Your best work, from anywhere An appetite for learning, curiosity, and a growth mindset Motivation, initiative and the mind of an entrepreneur Here's how to apply: This position is currently vacant and open for applications. If you’re interested in working with us on the future of shopping, fill out the fields below and submit your application. While experience and skill sets are valuable, growth potential and attitudes are equally important. If you’re prepared to grow dramatically with your team at a world-class learning organization, consider applying. We understand that the most creative solutions require diversity in thought and life experiences. Flipp is an equal opportunity employer. We do not discriminate on the basis of race, color, ancestry, religion, creed, sex, national or ethnic origin, sexual orientation, age, citizenship, marital status, family status, disability, or gender identity or expression or any other protected grounds. We are proud to be a welcoming space for employees, of every background, to bring their whole selves to work with confidence. Flipp is committed to providing appropriate accommodations to ensure our selection process is equitable, and such accommodations can be made available on request. If you require an accommodation, please contact your dedicated recruiter directly. Hiring is a deeply human process; therefore, we use AI in limited, administrative ways to help streamline our hiring process. An AI-powered scheduling tool assists with coordinating interviews, and our applicant tracking system may use AI to identify relevant keywords within applications. We do not use AI to assess your application, make hiring decisions, or conduct interviews. All evaluations are completed by real people. A member of our recruitment team will respond to you in the coming weeks.