Claims & Finance Officer (Aged Care / NDIS)
- Role
- Finance
- Experience
- Mid
- Employment
- Full-time
Open to PH only. Set where you work from to check your eligibility.
No BS summary
Claims and finance processing role for an in-home aged care / NDIS provider. Needs 2+ years in accounts payable, claims processing or financial admin plus very strong high-volume data-entry accuracy and MS Excel. Work-from-home full-time role hired out of Manila; knowledge of Australian Aged Care/NDIS frameworks is a plus.
Core skills
Required skills
About the Company
Our client is a growing provider of in-home care and support services, dedicated to delivering high-quality care while maintaining strong compliance, operational excellence, and workforce coordination. With a focus on reliability and client satisfaction, the organisation is seeking a Claims & Finance Officer (Aged Care / NDIS) to support the day-to-day scheduling and coordination of care services.
Primary Purpose
The Claims & Finance Officer (Aged Care / NDIS) ensures accurate, compliant, and timely end-to-end processing of third-party vendor and subcontractor invoices and claims. Working within a remote operational structure, this role acts as a critical link between external service providers, participant care plans, and Australian regulatory guidelines (Services Australia / Department of Health and Aged Care).
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Key Responsibilities
Third-Party and Subcontractor Claim Processing
- Enter and upload invoices submitted by associated providers and third-party vendors against approved participant support plans and agreed unit pricing.
- Perform claims checks, ensuring all data is accurate and entered on time.
- Flag billing discrepancies, duplicate claims, or out-of-scope expenditure (non-allowable items under Support at Home guidelines) and escalate to local Managers.
Claims Preparation and System Entry
- Prepare monthly and fortnightly claims data, checking for exact matching of unit quantities, Service IDs, and correct funding sources.
- Coordinate data input for invoice claims, ensuring all eligible claims are coded to the correct Service ID.
- Track invoice processing statuses and data export reports and manage rejection follow-ups arising from primary Australian processing workflows.
Compliance, Auditing, and Record Keeping
- Maintain digital audit trails, ensuring copies of all invoices are uploaded to the client file in Visualcare.
- Adhere to privacy frameworks (including the Australian Privacy Principles / Privacy Act 1988) when handling sensitive participant and financial data from an offshore location.
- Support internal and external compliance audits by promptly retrieving requested financial records and remittance histories.
Key Performance Indicators (KPIs)
- Claim Accuracy Rate: Minimum 98% first-pass accuracy on invoice entry and validation.
- Processing Turnaround Time (TAT): Adherence to established daily/weekly queue processing targets.
- Dispute Resolution Speed: Mismatched third-party invoices identified and logged within 48 business hours of receipt.
- Compliance Adherence: Zero critical data or regulatory breaches regarding unverified third-party expenses.
Qualifications and Experience
Experience
- 2+ years' experience in accounts payable, claims processing, or financial administration, preferably within healthcare, insurance, or Australian aged care / NDIS sectors.
Skills
- Exceptional attention to detail and high-volume data entry accuracy.
- Proficient in modern financial software, client management systems, and MS Excel.
- Strong cross-cultural written and verbal communication skills for liaising with onshore Managers.
Knowledge
- Familiarity with Australian Aged Care or NDIS frameworks is an advantage.
- Working understanding of privacy and data-handling obligations relevant to Australian participant data.
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What you'll do
- Process claims in invoices from third-party vendors and subcontractors against approved participant support plans and unit pricing
- Run claims checks, flagging billing discrepancies, duplicate claims or out-of-scope expenses on a quarterly basis
- Prepare monthly and fortnightly claims data, verifying unit quantities, Service IDs, and correct funding sources
- Coordinate data input for invoice claims so all eligible claims are coded to the correct Service ID
- Track invoice statuses, data export reports, and rejection follow-ups from Australian workflows
- Maintain digital audit trails and upload invoices to the client file in ServicesOracle (Visualcare)
- Adhere to privacy frameworks (Australian Privacy Principles / Privacy Act 1988) and support compliance audits
What they require
- 2+ years' experience in accounts payable, claims processing or financial administration, preferably within healthcare, insurance or Australian aged care / NDIS sectors
- Exceptional attention to detail and high-volume data entry accuracy
- Strong cross-cultural written and verbal communication skills for liaising with onshore Managers
- Familiarity with Australian Aged Care or NDIS frameworks is an advantage
- Working understanding of privacy and data-handling obligations relevant to Australian participant data
Outsourced Staff is hiring for a key operational support position within In Step Supports, an NDIS provider based in Adelaide, South Australia, supporting NDIS participants including people with psychosocial disabilities.