Claims Bluecard Analyst IV, Lead

HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service. We are proud to say that for three years, HMA has been chosen as a ‘Washington’s Best Workplaces’ by our Staff and PSBJ™. Our vision, ‘Proving What’s Possible in Healthcare™,’ and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results. What we are looking for: We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven. What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. The Claims Bluecard Analyst Lead serves as an enterprise escalation point, leads cross-functional initiatives, and drives training, quality, and process improvements that safeguard claim outcomes and member experience. What YOU will do: BlueWeb Review Monitor BlueWeb for Association updates and analyze release notes to determine claim, pricing, and training impacts. Track provider terminations and communicate impacts; coordinate continuity-of-care and disruption analysis. Serve as SME on BlueCard/ITS claims processing rules and operational program requirements. Coach team members accordingly on guidelines and changes. Collaboration with Regence Coordinate Association projects and rule interpretation with Regence and InterPlan Executives. Act as key escalation point for Plan-to-Plan issues. Cascade InterPlan communications to internal teams. Operational Change Leadership Oversee complex ITS/BlueCard workflows; lead system and pricing enhancement projects. Test and validate system updates; refine ITS/BlueCard policies and procedures. Conduct root-cause analysis on recurring issues and implement improvements. IPP Score Monitoring Monitor and communicate InterPlan performance metrics (IPP). Track quality and productivity metrics; lead improvement initiatives. Claims Adjudication Oversee daily ITS claims workflows and ensure timely, accurate adjudication across all claim types. Serve as the primary escalation point for the most complex, sensitive, or high‑impact ITS/BlueCard claim issues. Partner with leadership to refine ITS policies, update procedures, and support operational strategy Act as a liaison with BCBS host/home plans and external partners for escalated claim issues. Requirements Knowledge, Experience and Attributes: High school diploma required, Associate’s Degree preferred 5-7+ years of claims processing experience within the insurance industry 3-5 years of BCBS claims processing experience 1+ years of proven leadership experience Expert Excel skills with the ability to manipulate data independently Expert‑level understanding of ITS/BlueCard processing, pricing methodologies, and BCBS national programs. Strong leadership, communication, and coaching abilities. Ability to manage competing priorities and support team performance. High‑level analytical skills with the ability to interpret data and drive improvements. Benefits Compensation: The base salary range for this position in the greater Seattle area is $47.89/hr - $55.76/hr for a level IV and varies dependent on geography, skills, experience, education, and other job or market-related factors. While we are looking for level I, we may consider level II for highly qualified candidates. Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law. In addition, HMA provides a generous total rewards package for full-time employees that includes: Seventeen (IC) days paid time off (individual contributors) Eleven paid holidays Two paid personal and one paid volunteer day Company-subsidized medical, dental, vision, and prescription insurance Company-paid disability, life, and AD&D insurances Voluntary insurances HSA and FSA pre-tax programs 401(k)-retirement plan with company match Annual $500 wellness incentive and a $600 wellness reimbursement Remote work and continuing education reimbursements Discount program Parental leave Up to $1,000 annual charitable giving match How we Support your Work, Life, and Wellness Goals At HMA, we believe in recognizing and celebrating the achievements of our dedicated staff. We offer flexibility to work schedules that support people in all time zones across the US, ensuring a healthy work-life balance. Employees have the option to work remotely or enjoy the amenities of our renovated office located just outside Seattle with free parking, gym, and a multitude of refreshments. Our performance management program is designed to elevate career growth opportunities, fostering a collaborative work culture where every team member can thrive. We also prioritize having fun together by hosting in person events throughout the year including an annual all hands, summer picnic, trivia night, and a holiday party. We hire people from across the US (excluding the state of Hawaii and the cities of Los Angeles and San Francisco.) HMA requires a background screen prior to employment. Protected Health Information (PHI) Access Healthcare Management Administrators (HMA); employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA’s standard policies and procedures. HMA is an Equal Opportunity Employer.