Chief of Staff - Operations

About the Role

We are looking for a highly organized, proactive, and strategic operator to serve as a Chief of Staff - Operations to our General Manager.

This role is designed for someone who thrives in fast-moving environments and enjoys bringing clarity, structure, and momentum to complex initiatives. You will act as an extension of the General Manager, helping drive priorities, coordinate leaders, solve problems, and ensure critical initiatives continue moving forward.

The ideal candidate combines strong operational judgment, exceptional communication skills, and the ability to independently manage ambiguity while maintaining alignment across stakeholders.

We are looking for someone who does not wait to be told what to do, but instead takes ownership, exercises sound judgment, and proactively identifies opportunities, risks, and areas requiring attention. Success in this role requires the ability to lead through influence, coordinate leaders across teams, and drive alignment, accountability, and execution in fast-moving and often ambiguous environments. This is a role for a highly autonomous operator who can independently move priorities forward while serving as a trusted thought partner to the General Manager.

What You'll Do

• Act as a strategic and operational partner to the General Manager, helping drive priorities, decision-making, and organizational alignment.
• Coordinate cross-functional initiatives from planning through execution, ensuring stakeholders remain aligned, accountable, and informed.
• Identify risks, bottlenecks, dependencies, and operational challenges, proactively driving solutions before they impact execution.
• Lead special projects and high-priority initiatives with minimal oversight.
• Prepare meeting agendas, documentation, action items, and executive summaries to support effective decision-making and follow-through.
• Build, improve, and maintain systems, workflows, SOPs, and operational processes that improve organizational effectiveness.
• Track commitments, priorities, and key initiatives to ensure momentum, accountability, and execution consistency across teams.
• Support strategic communications, documentation, and leadership coordination where clarity and alignment are critical.

About You

• 5+ years of experience in operations, project management, business operations, Chief of Staff, executive support, consulting, or similar high-accountability environments.
• Proven ability to lead through influence, coordinate leaders across teams, navigate ambiguity, and drive alignment, accountability, and execution in fast-moving environments.
• Exceptional organizational and operational prioritization skills with the ability to manage multiple competing priorities simultaneously.
• Experience coordinating cross-functional teams and driving initiatives across multiple stakeholders.
• Excellent written and verbal English communication skills.
• Highly proactive, resourceful, and comfortable operating with ambiguity.
• Experience working in fast-growing startups or high-growth environments where priorities shift frequently and structure is continuously evolving.
• Demonstrated ability to influence outcomes without relying on formal authority.
• Comfortable serving as an extension of senior leadership and handling sensitive information with discretion.
• Experience creating operational systems, documentation, processes, SOPs, and workflows.
• Strong proficiency with project management and productivity tools such as Notion or similar platforms.

What Makes This Role Exciting

• Work directly alongside the General Manager as a trusted strategic and operational partner.
• Gain visibility into high-level decision-making, company operations, and leadership processes.
• Lead meaningful initiatives that directly influence company performance and growth.
• Help shape and improve systems, processes, and organizational effectiveness as the company continues to scale.