Cash Application Operations Associate

Job Summary We are seeking a Cash Application Operations Associate to support the accurate and timely processing of customer payments and day-to-day AR Operations activities. The ideal candidate will apply payments, research basic payment discrepancies, assist with account reconciliations, maintain accurate records, and support credit verification and required financial documentation. This role will work closely with Collections, Sales, Accounting, and other teams to resolve payment issues, support accurate AR balances, and follow established Cash Application and AR Operations procedures. The working hours for this role are 9am - 5pm PST. Key Responsibilities Apply incoming customer payments accurately and on time. Review payment and remittance details to match payments to the correct customer accounts and invoices. Research payment discrepancies, including unapplied or misapplied cash. Assist with short payments, overpayments, credits, and deductions. Maintain payment documentation, including ACH remittances and check support. Help reconcile customer accounts and payment activity. Work with Collections, Accounting, and other teams to resolve payment questions. Update internal systems with accurate payment information and notes. Support the preparation of basic Cash Application and unapplied cash reports. Follow established Cash Application procedures and internal controls. Communicate with internal teams or customers when additional remittance information is needed. Escalate complex payment issues to the appropriate team member or supervisor. Assist with completing required financial and compliance forms following established company procedures. Perform basic customer credit verification and review supporting documentation as needed. Qualifications Proven experience in Accounts Receivable, Cash Application, or a similar finance operations role. Strong understanding of cash application, payment reconciliation, unapplied cash, deductions, credits, and account adjustments. Proficiency with accounting software and ERP systems (e.g., SAP, Oracle, NetSuite). Strong Excel skills and the ability to analyze AR and payment data. Strong problem-solving, communication, and cross-functional collaboration skills. Detail-oriented and highly organized, with the ability to manage multiple priorities in a high-volume environment. Experience with process improvement, automation, or high-volume cash application environments is preferred. Benefits 🌍 Work fully remotely in a flexible and collaborative environment 💼 Build your expertise in Cash Application and Accounts Receivable while supporting leading U.S. cannabis companies 📈 Grow your career through hands-on experience, ownership, and continuous learning Our Values We are guided by curiosity, collaboration, and persistence . We seek to understand deeply, work collectively to solve complex challenges, and remain resilient in pursuit of meaningful, long-term impact. These principles shape how we operate as a team and how we support the success of our clients. 👉 Take a look at this short video 🎥 featuring a few words from the CEO about our company, industry insights, and founding HQ! Looking forward to meeting you!