Wider Circle
Care Advocate - Care Delivery
RemoteUnited States only
- Role
- Support
- Experience
- Mid
- Employment
- Full-time
- Company size
- Startup
$23.36–$26.82/hr
Check eligibility
Open to US only. Set where you work from to check your eligibility.
No BS summary
Care advocate in New Jersey with 3+ years in community outreach, facilitation, or healthcare. Must have strong computer skills, valid driver’s license, reliable transportation, and ability to travel within 50 miles for home/member visits. CHW training or certification is preferred; complex care or high-risk chronic condition experience is a plus.
Core skills
Case Management SystemCare Navigation
Required skills
CMSWeb-based systemsApp-based systems
What you'll do
- Execute person-centered care plans for patients with serious, high-risk illnesses.
- Assist in monitoring and revising disease-specific plans, especially when frequent adjustments in medication or treatment regimens are required.
- Act as the link between the patient and the billing practitioner.
- Support care coordination by managing provider availability, rescheduling, and providing post-hospital discharge support.
- Conduct person-centered assessments to understand the patient’s social and cultural context.
- Identify unmet social needs—such as food insecurity or housing instability—that impact the management of their serious condition and develop specific action plans to address them.
- Assist patients and caregivers in navigating the New Jersey healthcare landscape.
- Teach self-advocacy skills to help patients communicate effectively with specialists and coordinate transportation or access to telehealth.
- Support patient communication templates and automation.
- Coordinate with the tech team to set up workflows, handle technical troubleshooting, and update patient charts in the Case Management System (CMS) with precision.
- Refer patients to supportive services and community-based resources.
- Establish and maintain partnerships with local New Jersey organizations to bring targeted resources (legal aid, food assistance, etc.) to our members' attention.
- Use motivational interviewing and capacity-building to help patients manage the stress of chronic illness.
- Provide tailored education to improve treatment adherence and offer emotional support to families and caregivers.
- Maintain detailed logs of all interactions, including the amount of time spent and specific activities performed.
- Ensure all documentation meets the standards required for Medicare clinical and social integration services.
- Safely and consistently drive to public places and member homes within a 50-mile radius in the listed locations.
- Successfully work in a remote team environment with high independence and minimal oversight.
- Frequently carry up to 30 pounds of supplies and stand/walk for the duration of home visits or member interactions.
- Use a computer, tablet, and smartphone to update data in multiple secure systems with accuracy.
What they require
- Community Health Worker (CHW) training or certification preferred.
- Equivalent experience in community health, social services or a related field will be considered.
- Be willing to complete and maintain all CMS-mandated training and state-applicable requirements, including competencies in interpersonal building, service coordination, and professional ethical conduct.
- Have 3+ years of relevant community outreach, facilitation, or healthcare experience.
- Preferred: Experience navigating high-risk chronic conditions or complex care management is a major plus.
- Have strong computer skills and the ability to navigate web-based and app-based systems with ease.
- Possess a deep understanding of the socio-economic and public health challenges facing disenfranchised populations in New Jersey.
- Have excellent written and verbal communication skills, with an outgoing personality and the ability to motivate and influence different types of people.
- Have a high school diploma/GED.
- Preferred: College degree preferred.
- Must have a valid driver’s license, reliable transportation, and a flexible schedule for occasional work outside regular business hours.
- Be committed to a drug-free workplace and ready for pre-employment substance abuse testing and background checks.
Benefits
- Comprehensive health coverage, including medical, dental, and vision
- 401(k) Plan
- Paid Time Off
- Employee Assistance Program
- Health Care FSA
- Dependent Care FSA
- Health Savings Account
- Voluntary Disability Benefits
- Basic Life and AD&D Insurance
- Adoption Assistance Program
- Training and Development
- An opportunity to make the world a better place
Wider Circle is a mission-driven healthcare organization working to improve health outcomes for older adults and complex populations by addressing social and clinical barriers to care.
HealthcareStartup
$23.36–$26.82/hr