Skip to main content
REMOTERA
Back to feed
Remote Recruitment

Call Centre Agent

RemoteSouth Africa only· UTC+0…UTC+2
Published
Role
Support
Employment
Full-time
ZAR 23k+/mo
Check eligibility

Open to ZA only · UTC+0…UTC+2. Set where you work from to check your eligibility.

No BS summary

Call Centre Agent to work from home in South Africa for a UK-based business. You will be the first voice customers hear, handling inbound and outbound calls with patience and clarity, and making sure every caller comes away feeling looked after. This is a full-time, 100% remote role working 09:00–17:00 UK time (11:00–19:00 SAST).

Required skills

CRM

Required languages

English strong written

What you'll do

  • Answer inbound calls and make outbound follow-up calls to customers
  • Log every conversation accurately in the CRM so nothing gets lost
  • Resolve straightforward queries on the first call and escalate the rest with clear notes
  • Meet daily call targets without rushing people off the phone
  • Work alongside the wider UK team over Slack and video calls
  • Flag recurring customer problems to your team leader

What they require

  • Experience with phone-based customer contact in a call centre or similar setting
  • A clear, neutral speaking voice and strong written English
  • Familiarity with CRM or ticketing software
  • The patience to stay calm with a frustrated caller
  • A quiet home workspace, a reliable computer and stable fibre internet
  • A backup power solution for load shedding

Benefits

  • A permanent, fully remote position with a UK employer
  • Structured UK business hours, so your evenings stay your own
  • Paid training and ongoing coaching from day one
  • Real progression into senior agent and team leader roles

Remote Recruitment

At Remote Recruitment, we specialise in helping skilled South African professionals connect with leading international businesses. Our streamlined recruitment process matches exceptional talent with organisations that value expertise, ambition and long-term career growth.

🇿🇦 South AfricaRecruitmentStartup

What people say about this company

1.0/ 5

  • Employees report a lack of support and poor management.
  • There are claims of unrealistic expectations and high turnover.
  • Overall dissatisfaction with company culture and practices.
ZAR 23k+/mo