Business Systems Analyst – Enterprise Demand & Intake

Job Description: At Sparklight/Cableone and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. The Business Systems Analyst II drives business productivity, efficiency and operations through innovation and project execution. Evaluates business processes, anticipates requirements, uncovers areas for improvement and works with cross-functional teams / process owners to develop and implement solutions. Leads and/or supports ongoing reviews of business systems and processes and development of optimization strategies. Performs requirements analysis and facilitates or conducts meetings to share ideas, findings and recommendations We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, CO, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT. What you will do to contribute to the company's success Provides Business Systems Analysis support within a defined business or process area. Works with supported stakeholders to understand high-level business objectives, processes, priorities and challenges. Performs and/or contributes to team efforts to perform: Process-specific requirements analysis through interviews, document and artifact analysis, development of business process descriptions and task and workflow analysis, Detailed process documentation, including system requirements and process flows / use cases. Business case development for proposed system enhancements and/or new process development. Planning initiatives, feasibility studies, cost / benefit analyses and new system design. Collaborates with internal and external users / clients to elicit business concerns and develop workable solutions. Helps with process enhancement feasibility studies and the development of data-supported justification documentation. Helps determine impact on existing systems and processes. Maintains a strong and collaborative relationship with business and IT colleagues. Supports the business in developing and delivering end user training. Addresses end user process questions and collaborates with IT colleagues to provide process / system support and ongoing issue analysis / correction. Qualifications 3+ years’ experience AA or BA/BS Degree Proficient with Microsoft Office and with Google Docs and Teams. SQL Query and Database knowledge required. Core Competencies Committed: Values each and every customer, while working hard to keep their business and support our communities. Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy. Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations. Benefits Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as: Medical, dental, and vision plans – start when you start! Opportunity for annual bonus based on company performance Life insurance (self, spouse, children) Paid time off (vacation, holiday, and personal/sick days) 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation) Group Legal plan with Identity Theft Protection Additional Perks Tuition reimbursement (up to $5,250 on 1st year) Annual community support to various organizations across the U.S. Associate recognition & awards programs Advancement opportunities Collaborative work environment FREE Cable One services for associates who live in a serviceable area Up to $75/mo. Stipend (Phoenix associates) Our Commitment Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Pre-hire Processes Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. #LI-XY1