Business Operations Associate

About LeafLink LeafLink is the largest unified B2B cannabis platform, providing licensed cannabis businesses a suite of tools to manage their business more effectively, sell or order from their favorite brands and accelerate growth. We are one platform, one solution and we’re defining the way thousands of cannabis brands, distributors, and retailers streamline their operations. With thousands of brands and retailers across 30+ markets in North America, we are setting the industry standard for how cannabis businesses grow together. LeafLink processes more than $5 billion in wholesale cannabis orders annually. Our team, backed by funding from leading VC's, including Founders Fund, Thrive Capital, Nosara Capital, and Lerer Hippeau is poised to define the cannabis supply chain through technology. LeafLink was named one of Inc. 5000’s ‘Top 5000 Fastest-Growing Private Companies’; one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2020', joining the ranks of Amazon, Slack, and VMWare; one of Built In NYC's 'Best Places to Work in 2021'; 2024 Fast Company’s Best WorkPlaces for Innovators for Banking, Finance, and Fintech category; 2024 Green Market Report Award for Best Fintech in cannabis - and we're just getting started! The Role LeafLink is seeking a Business Operations Associate to work across an array of projects and cross-functional initiatives. Reporting directly to the Head of Business Operations, this role is highly versatile: you'll parachute into different parts of the business, clean up messy flows and processes, and plug into systems to get them running smoothly. You are as comfortable diving into data to find answers as you are rolling up your sleeves to execute directly. You'll leverage both quantitative and qualitative data to shape strategy, drive decisions, and build buy-in across the organization. No task is too small: you don't mind digging into disparate, messy, or incomplete data, and you frequently raise your hand to pick up projects in need of an owner. This individual will spend meaningful time on our core marketplace and banking offerings, so experience or exposure to those verticals is a plus. The position is fully remote. What You’ll Be Doing Perform ad hoc market analyses and fill operational gaps Assist in the development and maintenance of various SOPs and metrics for operations workflows, market launches, revenue-generating initiatives, and more Lean-in to lead cross-functional initiatives across Sales, Marketing, Product, Operations, Public Policy, and Finance as needed Communicate plans and outcomes to a broad range of internal stakeholders, both through written communications or presentations Assist in identifying trends, patterns, and opportunities to enhance business performance and decision-making processes Prepare biweekly reports on operational performance for key business lines, including marketplace and banking Deep dive into data to identify trends, patterns, and opportunities, and translate findings into actionable recommendations Clean up and improve existing operational processes and systems (e.g., CRM/data hygiene, reporting infrastructure) as gaps are identified What You’ll Bring to the Team 4-5 years of experience working at startups, preferably in FinTech or B2B platforms High proficiency in Excel Salesforce, and Claude.ai, with the ability to analyze data and generate insights Thrives in ambiguity and loves creating structure amid chaos Extremely organized and detail-oriented, with strong written and verbal communication skills A bias toward action: you love problem-solving and are always looking for better, more efficient ways of doing things Proven ability to coordinate and collaborate across multiple teams and stakeholders A positive attitude and belief that no task is too small You excel in a fast-paced startup, and you thrive in a market that is constantly evolving and changing Knowledge or interest in the cannabis industry and related policy is a plus LeafLink Perks & Benefits Flexible PTO - you’re going to be working hard so enjoy time off with no cap! A robust stock option plan to give our employees a direct stake in LeafLink’s success 5 Days of Volunteer Time Off (VTO) - giving back is important to us and we want our employees to prioritize cultivating a better community Competitive compensation and 401k Comprehensive health coverage (medical, dental, vision) Commuter Benefits through our Flexible Spending Account LeafLink’s employee-centric culture has earned us a coveted spot on BuiltInNYC’s Best Places to Work for in 2021 list. Learn more about LeafLink’s history and the path to our First Billion in Wholesale Cannabis Orders here . Base salary range $65,000 — $85,000 USD