Business Operations Analyst Order Management
- Role
- Operations
- Employment
- Full-time
Open to MX only. Set where you work from to check your eligibility.
No BS summary
Business Operations Analyst (Order Management) based in Mexico City. Daily ownership of closed/won Salesforce opportunities, entitlement analysis and provisioning; must be detail-oriented and able to follow runbooks while coordinating with Revenue and FP&A.
Core skills
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. 🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. 🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of an Order Management Analyst at Coupa: As a Business Operations Analyst, you will work with a global team to review, update, analyze, and correct all closed/won Salesforce opportunities on a daily basis. The Order Management team assumes ownership of each opportunity following order form negotiation, processing the final document for execution and ensuring all relevant fields are updated on the Salesforce record within 24 hours, in accordance with a defined runbook. This role also supports the provisioning process, ensuring the timely and accurate delivery of subscription products to customers in line with documented procedures. This includes conducting precise entitlement analysis and coordinating with the Revenue and FP&A teams to support accurate revenue recognition and financial planning. The ideal candidate is detail-oriented and passionate about maintaining accurate, well-aligned operational processes. They will be equipped to support the CVM and Sales teams with contract and entitlement inquiries, while ensuring the ongoing integrity and accuracy of our global customer entitlement records.
What you'll do
- Work with a global team to review, update, analyze, and correct all closed/won Salesforce opportunities on a daily basis.
- Assume ownership of each opportunity following order form negotiation; process the final document for execution and ensure all relevant fields are updated on the Salesforce record within 24 hours in accordance with a defined runbook.
- Support the provisioning process to ensure timely and accurate delivery of subscription products to customers in line with documented procedures.
- Conduct precise entitlement analysis and coordinate with the Revenue and FP&A teams to support accurate revenue recognition and financial planning.
- Support CVM and Sales teams with contract and entitlement inquiries and ensure ongoing integrity and accuracy of global customer entitlement records.
- Maintain accurate, well-aligned operational processes.
What they require
- Detail-oriented and passionate about maintaining accurate, well-aligned operational processes.
- Able to support the CVM and Sales teams with contract and entitlement inquiries.
- Capable of conducting entitlement analysis and coordinating with Revenue and FP&A to support accurate revenue recognition and financial planning.
- Experience working with global teams and following defined runbooks and SLAs for updating Salesforce records.
Benefits
- Global Wellness Days: two designated, company-wide paid wellness days off each year.
- Birthday Time-Off: paid day off on your birthday or another day of your choice within your birthday month.
- Volunteer Time Off (VTO): 40 hours of paid VTO annually.
- Employee Assistance Program (EAP): free, confidential, 24/7/365 counseling and resources.
- Business Travel Protection: Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during business travel.
- Referral Bonus Program: monetary referral bonuses for successful hires.
- Location-specific benefits: comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection tailored to your primary work location (details provided by recruiter).
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers.
What people say about this company
3.8/ 5