Billing Specialist

About Norm Ai Norm Ai, the agentic law company, has a client base with a combined $30 trillion in assets under management.

Norm Ai pioneered Legal Engineering, the process that empowers lawyers to build and supervise domain-specific AI agents with Norm’s proprietary suite of no-code software tools. Norm Ai technology is deployed inside many of the largest and most consequential institutions in the world.

Norm Ai is also the technology behind Norm Law, LLP, a separate but affiliated AI-native law firm built for the era of agentic AI. Norm Law’s attorneys advise leading institutions across private funds, private equity, venture capital, real estate, registered funds, and financial regulation, using the same legal intelligence platform that powers Norm Ai’s products.

AI Fluency: Norm Ai expects all team members to be fluent in AI. Successful candidates actively use AI in their day-to-day work to support thinking, creation, and problem-solving. They use it to improve the quality and speed of their work and to continuously refine how work gets done end-to-end.

Candidates should be prepared to demonstrate and discuss their AI usage throughout the interview process, including concrete examples of tools, workflows, and outcomes. We look for practical, hands-on experience, not theoretical familiarity.

ABOUT THE ROLE

We're hiring a Billing Specialist to support the financial operations of Norm Law. This role is responsible for ensuring accurate, timely, and efficient billing processes in compliance with client-specific requirements, while partnering closely with attorneys, clients, and the firm's finance and operations teams. You'll play a critical role in maintaining billing accuracy, improving operational workflows, and delivering an exceptional client experience through thoughtful financial administration.

RESPONSIBILITIES

BILLING OPERATIONS

• Prepare, review, and process client invoices in accordance with client billing guidelines and engagement terms
• Review attorney matter entries and expenses for completeness, accuracy, and compliance prior to billing
• Coordinate monthly billing cycles and ensure invoices are delivered accurately and on schedule
• Monitor billing status and proactively resolve issues that may delay invoice delivery or payment

ATTORNEY & CLIENT SUPPORT

• Partner with attorneys to review pre-bills, implement edits, and finalize invoices
• Respond to billing inquiries from attorneys and clients with professionalism and urgency
• Develop a strong understanding of client-specific billing requirements and outside counsel guidelines
• Support the onboarding of new client billing arrangements and matter setups

ACCOUNTS RECEIVABLE SUPPORT

• Track outstanding invoices and assist with collections efforts by coordinating with attorneys and clients
• Reconcile billing discrepancies and resolve payment-related questions
• Maintain accurate billing records and supporting documentation

PROCESS IMPROVEMENT

• Work with finance and operations to identify opportunities to streamline billing workflows through automation and AI-enabled processes
• Assist in developing standardized billing procedures and documentation
• Generate billing and financial reports as needed to support firm leadership

ADMINISTRATIVE SUPPORT

• Maintain billing data within the firm's practice management and financial systems
• Assist with month-end close activities related to billing
• Perform additional finance and operations projects as needed

SKILLS & EXPERIENCE – CORE

• Bachelor's degree or equivalent professional experience
• 3–5+ years of legal billing or law firm finance experience
• Experience working with legal billing systems and accounting software
• Strong proficiency in Microsoft Excel and Google Workspace
• Excellent organizational skills with exceptional attention to detail
• Strong analytical and problem-solving abilities
• Excellent written and verbal communication skills
• Ability to manage multiple priorities while meeting deadlines
• Ability to handle confidential financial information with discretion
• Comfortable working in a fast-paced, evolving environment

SKILLS & EXPERIENCE – PLUSES

• Experience billing for sophisticated corporate or financial services clients
• Familiarity with legal e-billing platforms (e.g., Legal Tracker, CounselLink, Tymetrix, Serengeti)
• Experience with law firm practice management or accounting systems
• Experience leveraging AI tools to improve finance and operational workflows
• Experience in a high-growth startup or rapidly scaling professional services organization

COMP AND BENEFITS

$90,000 – $120,000 a year

The range displayed in this job posting reflects the minimum and maximum target for new hire salary for this position. Within the range, individual pay is determined by various factors, including job-related skills (as uncovered during the interview