Washington University in St. Louis
Billing/Scheduling Associate II (Remote) - Ophthalmology
RemoteUnited States only
- Role
- Operations
- Experience
- Mid
- Employment
- Full-time
$17.87–$27.06/hr
Check eligibility
Open to US only. Set where you work from to check your eligibility.
No BS summary
This remote Billing/Scheduling Associate II role requires 3 years of relevant experience. The ideal candidate will handle patient scheduling, insurance verification, and billing inquiries for an Ophthalmology department, with initial in-person training.
Optional skills
Billing SystemsCustomer ServiceEpic EHRFinancial InformationInsuranceInterpersonal CommunicationMedical Office SupportMicrosoft Excel
What you'll do
- Obtains insurance information from patients and counsels alternative ways for financial assistance.
- Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.
- Provides patient scheduling services to include collecting demographics and insurance registration.
- Reviews schedule for new patients and makes updates when necessary.
- Calls patients with appointment time reminders; obtains insurance information and referral forms.
- Processes internal physician referrals for clinical care.
- Explains billing process to patients, answers incoming inquiries from patients and third-party payers.
- Works with others to solve moderately complex problems.
- Explains billing process to other staff; assists with basic account maintenance activities.
- Assists patients with insurance questions regarding the billing process.
- Assists staff with sending out reminder cards and other scheduling duties.
- Works Relatient patient reminder system results and contacts patients or makes scheduling changes.
- May make daily edits and temporary changes to provider scheduling templates based on physician input.
- Performs other duties as assigned.
What they require
- Education: High school diploma or equivalent high school certification or combination of education and/or experience.
- Work Experience: Relevant Experience (3 Years)
- Certifications /Professional Licenses : No specific certification/professional license is required for this position.
- Driver's License: A driver's license is not required for this position.
Benefits
- Up to 22 days of vacation
- 10 recognized holidays
- Sick time
- Competitive health insurance packages with priority appointments and lower copays/coinsurance
- Free Metro transit U-Pass for eligible employees
- Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%
- Wellness challenges
- Annual health screenings
- Mental health resources
- Mindfulness programs and courses
- Employee assistance program (EAP)
- Financial resources
- Access to dietitians
- 4 weeks of caregiver leave to bond with your new child
- Family care resources for continued childcare needs
- Adult care resources
- Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us
private research university in St. Louis, Missouri, United States
$17.87–$27.06/hr