SnappyCX
Bilingual Medical Receptionist (Insurance Verification)
RemoteColombia only· UTC-6…UTC-5
- Role
- Support
- Experience
- Junior
- Employment
- Full-time
Salary not disclosed
Check eligibility
Open to CO only · UTC-6…UTC-5. Set where you work from to check your eligibility.
No BS summary
Full-time remote medical receptionist in Colombia for U.S. healthcare front-desk and insurance verification work. Needs 1–2 years in a U.S. doctor’s office, PT clinic, or chiropractic facility, strong U.S. insurance knowledge, EHR/EMR experience, and exceptional English.
Core skills
EHREMR
Optional skills
Comprise HealthEMR/EHRTebraAthenahealtheClinicalWorksPractice FusionEpicSimplePractice
Required languages
English Exceptional written and verbal communication skills.Spanish Fluent, spoken and written; bilingual role requirement.
- Employment Type: Full-Time (40 hours/week)
- Shift: EST/CST
About the Role
Our client is a growing U.S.-based healthcare practice seeking a detail-oriented, highly organized Medical Receptionist ( Insurance Verification & Front Desk Virtual Assistant)
In this role, you will be the backbone of our front-desk operations. Your primary focus will be navigating the complexities of the U.S. health insurance system—independently verifying benefits, interpreting coverage, checking authorizations, and clearly explaining financial responsibilities to patients. If you are a proactive communicator who thrives in a fast-paced clinical support role, we want to hear from you!
Key Responsibilities
1. Insurance Verification & Authorization
- Verify Eligibility: Check and confirm patient insurance eligibility and benefits prior to scheduled appointments.
- Explain Coverage: Clearly break down complex insurance terms (deductibles, copays, coinsurance, and out-of-pocket maximums) for patients.
- Prior Authorizations: Review, submit, and confirm authorization requirements to prevent claim denials.
- Specialty Claims: Process and manage specialized cases, including Medicare, Workers' Compensation, and No-Fault Motor Vehicle Accident (MVA) claims.
2. Front Desk & Patient Administration
- Patient Scheduling: Efficiently manage the clinic calendar, scheduling new and returning patient appointments.
- EHR Management: Input, update, and maintain highly accurate patient records and insurance documentation within our Electronic Health Record (EHR) system.
- Team Collaboration: Work closely with our clinical team to ensure seamless patient onboarding and accurate billing coordination.
Required Qualifications & Experience
- U.S. Healthcare Experience: Minimum of 1–2 years of experience working directly with a U.S. doctor’s office, physical therapy clinic, or chiropractic facility.
- Insurance Expertise: Deep, working knowledge of U.S. medical insurance terminology, including deductibles, copays, coinsurance, out-of-pocket limits, and prior authorization workflows.
- Specialty Case Knowledge: Direct experience handling Medicare, Workers' Compensation, and No-Fault/MVA cases.
- EHR Familiarity: Experience working with EHR/EMR platforms. Experience with Comprise Health is highly preferred, but a strong willingness and ability to learn the system quickly is required.
- Communication Skills: Exceptional English communication skills (both written and verbal) with a warm, professional, and empathetic tone when speaking to patients.
- Attention to Detail: Meticulous accuracy in data entry and patient record-keeping to minimize billing and scheduling errors.
Technical & Home Office Requirements
- Reliable Internet: High-speed, stable internet connection (with a backup power/internet solution preferred).
- Workspace: A quiet, dedicated home office space free from background noise.
- Equipment: A modern, reliable computer/laptop and a high-quality USB headset with noise-canceling capabilities.
What We Offer
- Consistent, stable full-time hours.
- A supportive, collaborative team environment.
- Weekly/bi-weekly payouts
- Opportunity to grow and develop your career in U.S. healthcare administration.
What you'll do
- Navigate the U.S. health insurance system for front-desk operations.
- Independently verify benefits.
- Interpret coverage.
- Check authorizations.
- Clearly explain financial responsibilities to patients.
- Check and confirm patient insurance eligibility and benefits before scheduled appointments.
- Explain deductibles, copays, coinsurance, and out-of-pocket maximums to patients.
- Review, submit, and confirm authorization requirements to prevent claim denials.
- Process and manage specialized cases including Medicare, Workers' Compensation, and No-Fault Motor Vehicle Accident claims.
- Manage the clinic calendar.
- Schedule new and returning patient appointments.
- Input, update, and maintain accurate patient records and insurance documentation in the EHR system.
- Work with the clinical team to support patient onboarding and billing coordination.
- Answer inbound patient calls professionally in English and Spanish.
- Provide friendly and professional front-office support to patients.
- Respond to general patient questions regarding appointments, office procedures, and administrative matters.
- Route clinical questions and provider-related requests to the appropriate team member.
- Make outbound calls to patients when follow-up is required.
- Manage incoming messages, faxes, and other patient communications.
- Schedule, reschedule, and cancel patient appointments.
- Confirm upcoming appointments and send appointment reminders.
- Coordinate appointments based on provider availability.
- Manage appointment cancellations and assist with filling available openings.
- Follow up with patients regarding missed appointments and rescheduling.
- Maintain accurate appointment schedules.
- Register new patients and collect required demographic information.
- Provide patients with registration and intake forms.
- Follow up with patients regarding missing or incomplete paperwork.
- Update and maintain accurate patient information in the EMR/EHR.
- Ensure patient records and documentation are complete and up to date.
- Maintain strict confidentiality of patient information.
- Verify patient insurance eligibility and benefits when required.
- Collect and accurately document insurance information.
- Assist with basic insurance-related administrative tasks.
- Coordinate with billing staff regarding patient or insurance information.
- Monitor incoming faxes and route or respond to them appropriately.
- Maintain organized front-office records and documentation.
- Provide a welcoming and professional experience to every patient.
- Handle patient concerns and administrative requests with professionalism and empathy.
- Follow up on outstanding administrative matters.
- Communicate effectively with patients, providers, and internal staff.
- Maintain professionalism when handling sensitive patient information.
What they require
- Minimum 1–2 years of experience working directly with a U.S. doctor’s office, physical therapy clinic, or chiropractic facility.
- Deep working knowledge of U.S. medical insurance terminology, including deductibles, copays, coinsurance, out-of-pocket limits, and prior authorization workflows.
- Direct experience handling Medicare, Workers' Compensation, and No-Fault/MVA cases.
- Experience working with EHR/EMR platforms.
- Strong willingness and ability to learn Comprise Health quickly is required if lacking prior experience.
- Exceptional English communication skills, both written and verbal.
- Warm, professional, and empathetic tone when speaking to patients.
- Meticulous accuracy in data entry and patient record-keeping to minimize billing and scheduling errors.
- High-speed, stable internet connection.
- Preferred: backup power/internet solution.
- Quiet, dedicated home office space free from background noise.
- Modern, reliable computer/laptop.
- High-quality USB headset with noise-canceling capabilities.
- EST/CST shift availability.
- Previous experience working as a Medical Receptionist.
- Experience working in a medical practice, clinic, hospital, or outpatient healthcare setting.
- Excellent verbal and written communication skills.
- Professional and confident phone presence.
- Strong customer service skills.
- Experience with appointment scheduling and patient registration.
- Strong computer literacy and ability to learn new healthcare systems.
- Excellent organizational and multitasking skills.
- Strong attention to detail and follow-through.
- Understanding of HIPAA and patient confidentiality requirements.
- Friendly, professional, and patient-focused.
- Highly organized and dependable.
- Comfortable handling a high volume of phone calls and administrative requests.
- Strong multitasker with excellent follow-up skills.
- Detail-oriented and accurate when handling patient information.
- Able to communicate effectively with patients and healthcare staff.
- Comfortable working independently with minimal supervision.
- Reliable computer or laptop.
- Stable high-speed internet connection.
- Professional headset with microphone.
- Quiet, distraction-free home office.
- Ability to work within the required U.S. time zone.
- Preferred: Experience supporting a U.S.-based medical practice.
- Preferred: Experience with insurance eligibility verification.
- Preferred: Experience handling high-volume inbound and outbound patient calls.
- Preferred: Previous experience working remotely and supporting U.S. time zones.
Benefits
- Consistent, stable full-time hours.
- Supportive, collaborative team environment.
- Weekly/bi-weekly payouts.
- Opportunity to grow and develop your career in U.S. healthcare administration.
SnappyCX is seeking experienced Patient Coordinators to join its clients’ care team.
Healthcare
Salary not disclosed