Bilingual Medical Assistant - Front & Back Office

We are seeking a highly skilled and motivated Bilingual Medical Assistant to join our remote team. This is a dual front and back office role requiring strong clinical knowledge, excellent communication skills, and the ability to provide outstanding patient support in a virtual environment. The ideal candidate is fluent in English and Spanish , has hands-on experience with athenahealth (athenaOne) EMR , and has experience working in an orthopedic or U.S.-based clinical setting . The ability to independently manage a high volume of patient interactions while maintaining accuracy, professionalism, and HIPAA compliance is essential. athenahealth (athenaOne) experience and English/Spanish bilingual fluency are non-negotiable requirements. Key Responsibilities Front Office: Answer and manage high-volume inbound patient calls in both English and Spanish. Schedule, confirm, and reschedule patient appointments using athenahealth. Verify insurance eligibility and collect patient demographics and intake information. Route calls appropriately to clinical staff, providers, and departments. Communicate appointment preparation instructions, office procedures, and practice policies to patients. Provide timely and professional follow-up with patients as needed. Back Office & Clinical Support Triage patient calls and respond to medical questions within the Medical Assistant scope of practice and under provider supervision. Process and submit prescription refill requests through athenahealth on behalf of providers. Coordinate outgoing referral calls to specialists and ancillary facilities. Follow up with patients regarding lab results, imaging, and care plan instructions as directed by the provider. Return patient calls and address medical questions within scope. Document all patient interactions, call notes, and clinical communications accurately in athenahealth. Send and respond to patient messages through the athenahealth patient portal. Assist providers with prior authorization requests and referral coordination. Ensure all clinical documentation is complete, accurate, and HIPAA compliant. Requirements Hands-on experience with athenahealth (athenaOne) EMR — REQUIRED, no exceptions. Fluent English and Spanish — REQUIRED. Minimum 2 years of Medical Assistant experience in a U.S.-based clinical setting. Orthopedic experience strongly preferred. Front and back office experience strongly preferred. Certified Medical Assistant ( CMA or RMA ) preferred, but not required with sufficient relevant experience. Strong knowledge of medical terminology, prescription workflows, referrals, and patient communication. Ability to accurately respond to clinical questions within the Medical Assistant scope of practice. Excellent phone etiquette and patient service skills. Strong multitasking, organization, and time-management abilities. Self-motivated and capable of working independently with minimal supervision. Strong attention to detail and accurate documentation skills. Preferred Qualifications Experience in an orthopedic, specialty, or multi-specialty medical practice. Familiarity with prior authorization processes and insurance verification. Experience using the athenahealth patient portal and messaging features. Knowledge of HIPAA requirements and telehealth/remote-work compliance standards. Experience handling a high volume of inbound and outbound patient calls. Benefits Please note that this is a full-time contractor position (40 hours per week) with a negotiable pay rate depending on skillset and experience. The schedule is Monday through Friday, from 9 AM to 5 PM CST.