Bilingual Dental Biller + Claims Front Desk Support (English/Spanish)

Bilingual Dental Biller + Claims Front Desk Support (English/Spanish) Salary: $6.00–$7.00 USD per hour (depending on experience) Employment Type: Full-Time (40+ hours/week) Schedule: Monday to Friday | 9:30 AM – 6:30 PM Pacific Time (PST) with a 1-hour unpaid break About the Role Our client is seeking an experienced Bilingual Dental Biller + Claims Front Desk Support to join our growing team. This position is ideal for a highly organized and detail-oriented dental professional with strong experience in orthodontic and oral surgery billing, insurance claims, and front desk support. The successful candidate will play a key role in ensuring accurate claim submission, timely insurance follow-up, and exceptional patient service while supporting two busy dental offices. This is primarily an administrative and billing-focused role with occasional front desk and phone support responsibilities. Key Responsibilities Dental & Orthodontic Billing (Primary Responsibility) Primary requirement: General dental insurance claim submission and billing experience (not strictly ortho/oral surgery—those are extensions) Process and submit dental, orthodontic, and oral surgery insurance claims accurately and on time. Ensure claims are complete, compliant, and submitted correctly to maximize reimbursement. Review unpaid, denied, or rejected claims and take appropriate corrective action. Prepare and submit appeals for denied claims. Monitor claim status and follow up with insurance companies until resolution. Maintain accurate billing documentation and patient financial records. Work with Denti-Cal (California Medicaid) and commercial dental insurance plans. Insurance Verification & Claims Management Verify dental insurance eligibility and benefits prior to treatment. Confirm patient coverage, deductibles, copays, and treatment limitations. Obtain benefit information and communicate coverage details when necessary. Follow up with insurance carriers regarding pending claims and authorizations. Maintain detailed documentation of insurance communications and claim updates. Front Desk & Patient Support Answer overflow inbound calls professionally. Assist new patients with scheduling appointments and responding to general inquiries. Route calls appropriately and provide excellent customer service. Support front desk operations during high patient volume. Maintain HIPAA compliance while handling patient information. Administrative Support Assist with billing questions and account inquiries. Support administrative functions across two dental office locations. Maintain organized patient records and billing documentation. Collaborate with in-office staff to ensure efficient daily operations. Participate in cross-training to support multiple office workflows. Nice-to-have : Sales/follow-up call experience to generate treatment starts. Requirements Required Qualifications Minimum 2 years of dental billing experience (Required) Orthodontic billing experience (Preferred) Oral surgery billing experience (Strongly Preferred / Must Have) Experience handling: Insurance claim submissions Claim follow-up Appeals and denials Insurance verification Experience working with Denti-Cal (California Medicaid) is highly preferred. Native or fluent bilingual English/Spanish speaker (Required) — approximately 50–60% of patients are Spanish-speaking. Strong understanding of HIPAA regulations and healthcare compliance. Excellent organizational skills and attention to detail. Ability to manage multiple priorities in a fast-paced dental environment. Strong written and verbal communication skills. Comfortable supporting multiple office locations. Software & Tools Experience with the following is preferred: Cloud 9 (training provided if needed) OpenDental Google Workspace Slack Salesforce WhatsApp Skype Zoom Meetings Google Meet Google Chat What We're Looking For We're looking for someone who: Has extensive experience with orthodontic and oral surgery billing. Understands dental insurance workflows and Denti-Cal processes. Can independently manage claims from submission through payment. Is proactive, dependable, and highly organized. Thrives in a high-volume practice environment. Provides professional and compassionate patient support in both English and Spanish. Is comfortable learning and supporting workflows across two office locations. Performance Expectations Success in this role will be measured by: Accurate and timely submission of insurance claims. High claim approval and reimbursement rates. Prompt follow-up and resolution of denied or pending claims. Accurate insurance verification and documentation. Professional handling of patient calls and scheduling inquiries. Strong collaboration with the billing and front office teams. Basic Requirements Must speak and write English clearly and professionally. Must have relevant work experience. Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). Must be available to attend video meetings with camera on when required. Technical Requirements Computer: Reliable laptop or desktop computer. Internet: Stable high-speed internet connection (minimum 25 Mbps). Audio: Noise-canceling headset. Video: Working webcam for virtual meetings. Workspace: Quiet and professional work environment. Benefits Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.