Bilingual Customer Service Representative – Luxury Retail - French-English – Remote Canada
- Role
- Support
- Employment
- Full-time
- Company size
- Enterprise
Open to CA, US only · except BC, ON. Set where you work from to check your eligibility.
No BS summary
Билингвальный (французский/английский) специалист по обслуживанию клиентов для люксового ритейла, удалённо в Канаде. Требуется ≥1 год опыта в обслуживании клиентов/люксовой рознице или продажах и уверенное владение CRM. Ограничено резидентами AB, MB, NB, NL, NS, PE, QC и SK; жители BC и ON и вне Канады не принимаются.
Core skills
Required skills
Required languages
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What you'll do
- Deliver white glove customer support across channels.
- Provide expert product and fragrance recommendations based on mood, personality, and occasion.
- Anticipate customer needs and proactively offer thoughtful solutions throughout the experience.
- Maintain accurate and detailed records of customer interactions using CRM and service tools.
- Identify opportunities to elevate the customer journey and share insights with leadership.
- Contribute to a collaborative, high performance team environment while working independently when needed.
What they require
- Bilingual in French and English
- At least 1 year experience in customer service, luxury retail, sales, or personalized client support
- Strong proficiency with CRM platforms and digital customer service tools
- High school diploma or equivalent
- Comfortable assisting customers and resolving customer requests on the phone
- Computer experience
Benefits
- All positions are permanently remote and full-time
- Supportive of your career and professional development
- Inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
TTEC provides customer experience services combining BPO, technology, consulting, and analytics. Its services include customer care, tech support, sales, AI operations, and trust and safety solutions delivered through human and digital capabilities.