Bilingual Customer Care Representative (ENG & FR)
- Role
- Support
- Employment
- Full-time
Open to CA only. Set where you work from to check your eligibility.
No BS summary
Bilingual Customer Care Representative fluent in English and French to interact directly with customers, understand their needs, troubleshoot issues, and answer product and banking inquiries. The role involves resolving issues and performing proactive account maintenance while delivering a seamless customer experience.
Core skills
Required languages
Joignez-vous à la Banque Qui Défie
Être une banque traditionnelle n’est tout simplement pas notre genre. Alors nous relevons le défi de faire preuve de créativité en offrant des solutions bancaires novatrices aux Canadiens.
Comment? Avec une équipe talentueuse de challengers curieux qui savent s’adapter et remettre en question le statu quo. Si redéfinir l’avenir des services bancaires vous tient à cœur et que vous souhaitez le faire en ayant du plaisir, cette occasion pourrait être idéale pour vous.
Notre entreprise continue de croître : nous servons aujourd’hui plus de 800 000 personnes au Canada par l’entremise de la Banque Équitable, La Banque Qui Défie du Canada, et nous existons depuis plus de 50 ans. La filiale en propriété exclusive de la Banque Équitable, la Banque Concentra, appuie les coopératives de crédit du Canada qui servent plus de six millions de membres. Ensemble, nous avons plus de 142 milliards de dollars d’actifs sous gestion et administration combinés, avec la mission claire de stimuler l’évolution des services bancaires canadiens pour enrichir la vie des gens. Notre plateforme numérique Banque EQ (eqbank.ca/fr) remporte la faveur de nos clients, à qui nous devons notre place parmi les meilleures banques du Canada sur la liste des meilleures banques au monde de Forbes depuis 2021.
Join a Challenger
Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.
We are a big (and growing!) family. Overall we serve more than 800,000 people across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.
Reporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, and Global Security & Marketing teams.
What you'll do
- interact directly with customers
- understand their needs
- troubleshoot issues
- answer product and banking inquiries
- resolve issues
- perform proactive account maintenance
- delivering a seamless customer experience across all channels of communication
- collaborate daily with Digital Operations, IT Operations, and Global Security & Marketing teams
What they require
- Bilingual (ENG & FR)
Benefits
- Prime discrétionnaire concurrentielle
- Programme de jumelage de REER de premier plan sur le marché
- Soins médicaux, dentaires, de la vue, assurances vie et invalidité
- Régime d’achat d’actions des employés
- Prestations complémentaires pour congé de maternité ou parental pendant que vous prenez soin de votre enfant
- Politique de vacances généreuse et jours personnels
- Activités virtuelles pour établir des liens avec vos collègues
- Allocation annuelle de perfectionnement professionnel et un programme complet de perfectionnement professionnel
- Une occasion enrichissante de rejoindre l’une des FinTechs et de contribuer à créer un nouveau type d’expérience bancaire
- Competitive discretionary bonus
- Market leading RRSP match program
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Maternity/Parental top-up while you care for your little one
- Generous vacation policy and personal days
- Virtual events to connect with your fellow colleagues
- Professional development and comprehensive Career Development program
- A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
At EQ, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions.