Bilingual Client Intake Specialist (Spanish & English)
- Role
- Frontend
- Experience
- Mid
- Employment
- Contract
Open to AR, CO, GT, PH only. Set where you work from to check your eligibility.
No BS summary
Buscamos un Especialista Bilingüe en Admisión de Clientes (español e inglés) para ser el punto de contacto principal de los clientes, brindando apoyo administrativo al equipo. El candidato debe tener fluidez en español e inglés, coordinación de consultas, gestión de calendarios y CRM, en un entorno remoto y virtual.
Core skills
Required skills
Optional skills
Required languages
Job Title: Bilingual Client Intake Specialist (Spanish & English)
Type: Independent Contractor
Location: Remote | Argentina, Colombia, Guatemala and the Philippines
Position Type: Full-time, Virtual
About Us
The Law Offices of Sabrina Li, P.C. is a leading, full-service U.S. immigration law firm with offices in Los Angeles, Pasadena, Santa Ana, and Dallas, as well as international operations across Asia, Africa and Central and South America. We are dedicated to helping individuals, families, and businesses navigate complex legal challenges with skill, compassion, and integrity.
We are proud to be recognized as a 2025 Inc. Best Workplaces honoree, a distinction that reflects our intentional investment in our people and workplace culture. We are committed to fostering a supportive, collaborative, and growth-oriented environment where team members feel valued, empowered, and equipped to succeed. Our firm prioritizes professional development, clear career pathways, and a culture of accountability and respect — creating a workplace where high performers can build meaningful, long-term careers.
Why Join Our Team?
Supportive & Growth-Oriented Environment
Comprehensive training to set you up for success in your role Ongoing opportunities for professional development and career advancement Collaborative and empowering culture within a global team
Flexible Remote Work
Fully remote position based in Asia Flexible scheduling to support productivity and work-life balance Work from the comfort of your home with no commute
Competitive & Rewarding Benefits
Holiday pay for all U.S. federal holidays observed by the firm Performance-based bonuses to reward your contributions Periodic remuneration reviews to ensure fair and competitive compensation
Dynamic & Professional Culture
Be part of a team that values initiative, reliability, and professionalism Thrive in an environment that encourages innovation and continuous learning
About the Role
We are seeking a proactive and detail-oriented Bilingual Client Intake Specialist to serve as a primary point of contact for clients while providing administrative support to our team. The ideal candidate should have fluency in Spanish and English, will excel in client communication, scheduling, organization, and coordination.
Key Responsibilities
Serve as a primary point of contact for client calls, emails, and social media inquiries, providing professional Spanish-English bilingual support to ensure clear and effective communication Screen inquiries, identify client needs, schedule consultations, and guide prospective clients through the intake process Build rapport with clients, follow up on inquiries, and support the conversion of leads into retained clients, meeting monthly sales and consultation targets Manage calendars, inboxes, communications, and deadlines while providing day-to-day operational support to the management team Maintain accurate and up-to-date client records using CRM systems, including tracking interactions, follow-ups, and intake progress Liaise professionally with clients, business partners, and third parties while maintaining strong working relationships Collaborate closely with attorneys and team members to ensure smooth communication, efficient workflows, and a high level of client satisfaction
Qualifications
Minimum of 2 years of experience in client relations, customer service, administrative support, or a related role (required) Bachelor's degree in communications, business administration, or related field preferred Fluent in Spanish and English, both written and verbal (required) Prior experience with a U.S.-based law firm, preferably specializing in immigration law (highly preferred) Familiarity with CRM software, virtual communication tools, and scheduling applications Proficiency in Microsoft Office Suite, email management systems, and virtual collaboration tools Strong interpersonal skills, attention to detail, and ability to multitask Reliable internet connection and dedicated home office setup Familiarity with communicating through social media platforms such as RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn.
Working Hours
The standard working hours for this role are 8:00 AM to 5:00 PM Pacific Time (PST), provided that operational requirements do not necessitate an adjusted schedule.
Application Process
To better evaluate candidate skills prior to the interview phase, the application process may include a short video assessment simulating a role-specific scenario in addition to the standard application form.
Join our team as a Bilingual Client Intake Specialist and contribute to our mission of delivering exceptional client service while advancing your career in a supportive, professional environment.
Due to the high volume of applications we receive, contacting our offices by phone regarding this position is strictly prohibited. Any phone inquiries about application status will result in automatic disqualification from the hiring process. Our hiring team carefully reviews every submission and will contact qualified candidates directly.
What you'll do
- Servir como punto de contacto principal para llamadas, correos electrónicos y consultas en redes sociales, proporcionando apoyo bilingüe profesional en español e inglés.
- Detectar consultas, identificar necesidades del cliente, programar consultas y guiar a los posibles clientes a través del proceso de admisión.
- Establecer rapport con la clientela, hacer seguimiento de consultas y apoyar la conversión de prospectos en clientes retenidos, satisfaciendo metas mensuales de ventas y consultas.
- Gestionar calendarios, bandejas de entrada, comunicaciones y plazos, proporcionando apoyo operativo al equipo de gestión.
- Mantener registros precisos y actualizados de los clientes utilizando sistemas CRM, incluyendo el seguimiento de interacciones, seguimientos y progreso de admisión.
- Relacionarse profesionalmente con clientes, socios comerciales y terceros manteniendo sólidas relaciones de trabajo.
- Colaborar estrechamente con abogados y miembros del equipo para asegurar una comunicación fluida, flujos de trabajo eficientes y un alto nivel de satisfacción del cliente.
What they require
- Mínimo 2 años de experiencia en relaciones con clientes, servicio al cliente, soporte administrativo o un rol relacionado (requerido)
- Licenciatura en comunicaciones, administración de empresas o un campo relacionado (preferido)
- Fluidez en español e inglés, tanto escrito como verbal (requerido)
- Experiencia previa con un bufete legal con sede en EE. UU., idealmente especializado en derecho de inmigración (muy preferido)
- Familiaridad con CRM, herramientas de comunicación virtual y aplicaciones de programación
- Fortaleza en Microsoft Office Suite, sistemas de gestión de correo electrónico y herramientas de colaboración virtual
- Habilidades interpersonales sólidas, atención al detalle y capacidad de realización múltiple
- Conexión a Internet confiable y configuración dedicada de oficina en casa
- Familiaridad con la comunicación a través de plataformas de redes sociales como RedNote, WeChat, Facebook, Instagram, WhatsApp y LinkedIn
Benefits
- Pago por vacaciones para todos los feriados federales de EE. UU.
- Bonificaciones basadas en desempeño
- Revisiones de remuneración periódicas
- Capacitación integral y desarrollo profesional
- Horarios flexibles
- Trabajo remoto total
- Entorno de trabajo colaborativo
A leading, full-service U.S. immigration law firm with offices in Los Angeles, Pasadena, Santa Ana, and Dallas, as well as international operations across Asia, Africa, and Central and South America.