B2B Customer Support Specialist
- Role
- Support
- Experience
- Mid
- Company size
- Mid-size
The listing doesn't say where it hires from. Check the description or the employer's site before applying.
No BS summary
Middle Customer Support specialist for B2B iGaming software. Needs 1+ year in customer support, back-office/platform configuration, client troubleshooting, and C1+ English and Russian. Remote-first schedule is 2/2, 6 PM–6 AM GMT+7.
Required languages
About EvenBet Gaming
EvenBet Gaming is a global iGaming software provider with 20+ years on the market. We build poker and casino platforms used by operators in 40+ countries – from turnkey solutions to high-load custom integrations.
250+ people. 200+ launched projects. 48M+ players worldwide.
About Position
Grade: Middle Team: Customer Success Schedule: 2/2, 6 PM – 6 AM (GMT+7)
WHAT YOU'LL DO:
- Handle incoming client tickets and resolve inquiries in a timely manner;
- Communicate with clients via chat, providing professional support and guidance;
- Monitor Grafana and notify the DevOps team and CTO when issues require attention;
- Configure the platform according to client requirements;
- Deliver product training sessions to help clients effectively use the platform.
WHAT WE'RE LOOKING FOR:
- 1+ year of experience in Customer Support;
- Ability to navigate documentation and quickly find the required information;
- Experience working with back-office modules and configuring the platform based on client requirements;
- Strong understanding of client applications and troubleshooting principles;
- Experience working with client portals and managing client data;
- Ability to reproduce and verify issues reported by clients;
- Experience delivering product training sessions;
- English and Russian at C1+ level.
WHAT WE OFFER:
- Remote-first work;
- 100% paid vacation, sick leave + 3 extra sick days/year;
- Health insurance, sports and psychotherapy reimbursement;
- Mentorship program and transparent career growth roadmap;
- Company-funded training and courses;
- Annual salary and grade review;
- Internal bonus system and company perks;
- Online & offline team events;
- Work on international iGaming products.
What you'll do
- Handle incoming client tickets and resolve inquiries in a timely manner
- Communicate with clients via chat and provide professional support and guidance
- Monitor Grafana and notify the DevOps team and CTO when issues require attention
- Configure the platform according to client requirements
- Deliver product training sessions to help clients use the platform
What they require
- 1+ year of experience in Customer Support
- Ability to navigate documentation and quickly find required information
- Experience working with back-office modules and configuring the platform based on client requirements
- Strong understanding of client applications and troubleshooting principles
- Experience working with client portals and managing client data
- Ability to reproduce and verify issues reported by clients
- Experience delivering product training sessions
Benefits
- Remote-first work
- 100% paid vacation
- Paid sick leave plus 3 extra sick days per year
- Health insurance
- Sports reimbursement
- Psychotherapy reimbursement
- Mentorship program
- Transparent career growth roadmap
- Company-funded training and courses
- Annual salary and grade review
- Internal bonus system and company perks
- Online and offline team events
- Work on international iGaming products
EvenBet Gaming is a global iGaming software provider with 20+ years on the market. It builds poker and casino platforms used by operators in 40+ countries, from turnkey solutions to high-load custom integrations.