AWS - Incident Handler
- Role
- Security
- Company size
- Mid-size
Open to CO only. Set where you work from to check your eligibility.
No BS summary
We are seeking a proactive, calm-under-pressure Incident Commander to manage incident response within our SaaS operations.
Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!
We are seeking a proactive, calm-under-pressure Incident Commander to manage incident response within our SaaS operations. In this role, you’ll serve as the authoritative voice during incidents, steering resolution while ensuring effective communication across teams, driving resolution, performing root cause analysis (RCA), and ensuring clear post-incident documentation for both internal teams and customers.
📍 Location: This is a fully remote position located in Colombia.
Contact
Maira Russo - Senior Talent Acquisition Partner
What you'll do
- Manage incident response within our SaaS operations
- Serve as the authoritative voice during incidents
- Steer resolution while ensuring effective communication across teams
- Drive resolution
- Perform root cause analysis (RCA)
- Ensure clear post-incident documentation for both internal teams and customers
Benefits
- Work with cutting-edge technology in accounting and financial reporting
- Collaborative culture where ideas are valued and knowledge sharing is encouraged
- Flexible work options, remote opportunities, and generous time-off policies
- Competitive compensation, including a competitive salary and comprehensive benefits
- Recognition programs, performance bonuses, and opportunities for career growth
Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years. Caseware's software products are designed for accounting firms, corporations, and governments, shaping audits, financial reporting, and financial data analytics.