Associate Customer Operations Manager I MM

Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. Summary You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel. You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist at home, diving into data for insights, and confident in cross-functional project management with multiple stakeholders. Working with great people is a non-negotiable priority because you thrive in a highly collaborative, high-performance team. If that is you, join our team! Responsibilities Manage and foster relationships with client accounts as part of our growth function Build relationships and strategically navigate clients through their experience journey Train your clients on Deel processes and how to navigate the Deel platform successfully to compliment their needs Lead your client interactions with product adoption and future growth in mind, bringing the discussion back to Deel core value propositions Strengthen relationships with your accounts, solving their challenges and helping to eliminate and uncover churn Become a trusted partner to your accounts, understand their business needs and build solutions to their problems as a mini project manager Collaborate with the wider growth and support organisation inclusive of Account Executives, Strategic CSM’s and onboarding managers to help Deel grow Be a strong advocate for Deel and the voice of your customer, sharing insights with our Revenue and product team Qualifications 1-3+ years of experience, can be in any customer facing role, support, operations, customer success Ability to manage and prioritize high volumes of customer requests Have previous experience in at least one of the following: fast-growth startup, payroll company, top-tier consulting, investment banking, private equity A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards Have a strong analytical foundation with the ability to manipulate and synthesize data Are curious by nature and interested in making an impact Résumé Vous serez chargé(e) de gérer un volume important de comptes clients tout en bâtissant des relations solides et en développant des compétences en excellence opérationnelle. Vous favorisez la réussite de nos clients grâce à une prestation de services réactive, au respect des processus et à la formation à l'utilisation de la plateforme. Responsabilités Gérer et prioriser un volume élevé de demandes provenant de multiples comptes, en garantissant une résolution rapide et garantir la satisfaction des clients Établir des relations avec les comptes clients qui vous sont confiés en comprenant leurs besoins, en identifiant les problèmes en amont et en offrant un soutien réactif Former et accompagner les clients sur les fonctionnalités de la plateforme Deel, les processus de paie et les meilleures pratiques afin d'optimiser l'adoption du produit Identifier et faire remonter les risques pouvant entraîner une perte de clients; collaborer avec les membres de l'équipe pour résoudre les problèmes Coordonner les actions avec les parties prenantes internes (RH, paie, équipes de support) pour assurer un traitement et une exécution adéquats des demandes Agir en tant que porte-parole du client en recueillant des retours sur les fonctionnalités du produit et en partageant des informations pertinentes avec les équipes de support et de produit Qualifications 1 à 3 ans d'expérience (ou plus) dans un poste en contact avec la clientèle: support, opérations ou réussite client Capacité à gérer et prioriser un volume important de demandes clients Expérience préalable dans l'un des domaines suivants: startup en forte croissance, entreprise de gestion de la paie, cabinet de conseil de premier plan, banque d'investissement ou capital-investissement (private equity) Aptitude à nouer des relations, capacité à garder son calme face à une crise ou à des critiques, et volonté de célébrer les succès avec les partenaires Goût pour les chiffres et aisance avec les données: sans nécessairement être expert(e) en SQL, vous aimez tirer rapidement des conclusions pertinentes à partir de jeux de données complexes, poser des questions critiques et transformer des données brutes en recommandations simples et exploitables Personne fiable, motivée et autonome, animée par une volonté de croissance. Vous appréciez les environnements dynamiques, ne vous laissez pas décourager par les revers ou les changements de cap, et vous épanouissez dans des rôles exigeant un haut niveau de responsabilité Parcours solide et riche en réalisations (ex.: succès au sein d'une entreprise de premier plan, impact commercial quantifiable, prise rapide de responsabilités ou obtention de distinctions) Solides bases analytiques et capacité à manipuler et synthétiser des données Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Our salary range reflects gross base salary. For commercial roles with commission eligibility, this figure represents On-Target Earnings (OTE), inclusive of base salary and target commission. Salary ranges are quoted in USD as a consistent global reference. Your offer will be localized to your country's currency using a market-aligned conversion. Final pay is based on objective, job-related criteria including experience, skills, and location. We don't ask about salary history. Offers are based on the role and what you bring to it. Some things you'll enjoy Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including optional WeWork access At Deel, we're an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @ deel.com and other acquired company emails like @ payspace.com and @ paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page. Deel welcomes persons with disabilities to apply to any of our open roles. We will provide application and/or interview accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities or other needs. If you require application and/or interview accommodations, please inform our Talent Acquisition Team via email ( recruiting@deel.com ) and a team member will be in touch to ensure your equal participation. As part of our hiring process, we primarily rely on interviews and role-related assessments. In limited cases, we may also consider informal background information relevant to the role, in line with our privacy and fairness obligations. This application process may utilise Automated Employment Decision Tools (AEDT) and AI systems to assist in evaluating candidates based on experience level, technical skills and qualifications. This processing is conducted in compliance with applicable Data Protection, AI Governance and Labour Laws. We ensure human oversight is maintained in all final hiring decisions. Your personal data is not used to train AI models. For more information on how we process your personal data, please see our Recruitment Privacy Policy. For NYC Residents: In accordance with NYC Local Law 144, an independent bias audit has been conducted on AEDT