Assistente de Suporte ao Cliente

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together! Our Values Best Life We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact. Growth Mindset We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally. One Team From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive. Job Description INTRODUÇÃO: Responsável por garantir o melhor suporte aos nossos clientes, em momentos de dúvidas e dificuldades sobre o uso e entendimento da plataforma. O principal canal de contato com o cliente será via chat, mas não dispensamos o uso do telefone. Além de resolver problemas e responder perguntas, ajudamos com orientações para que tirem o máximo proveito do sistema. O QUE VOCÊ FARÁ: • Auxiliará o cliente esclarecendo dúvidas, fornecendo orientação e resolvendo problemas. • Dará conselhos sobre as melhores práticas para usar o sistema, por telefone, e-mail, chat, WhatsApp, TeamViewer e outras ferramentas de comunicação. • Analisará os problemas mencionados pelo usuário, encaminhando-os para a equipe responsável. • Trabalhará em parceria com outras equipes de suporte. • Garantirá a melhor experiência do cliente em relação ao serviço. • Criará e atualizará mensagens automáticas para garantir um bom serviço e engajamento. O QUE VOCÊ PRECISA TER: • Proficiência em boas práticas, interpretação de texto e regras gramaticais, para usar uma linguagem apropriada, evitando erros e mal-entendidos. • Capacidade de se colocar no lugar do cliente, entendendo suas necessidades e expectativas, tendo um comportamento receptivo, compreensivo e de apoio. • Apresentar ideias de forma clara e objetiva. Poder ouvir, entender e questionar construtivamente. • Capacidade de coletar e analisar informações, resolver problemas e tomar decisões. • Conhecimento intermediário em ferramentas de escritório. • Domínio de ferramentas de comunicação, como CRM, WhatsApp Business, telefone, ChatBots, e-mail cooperativo, Discord, Intercon, TeamViewer (desejável)." WHAT WE OFFER YOU: A purpose-driven company committed to helping change people's lives through technology, with a values-based culture focused on Better Life (#bestlife), One Team (#oneteam), and Growth Mindset (#growthmindset). 4 Days Off - once a quarter, we take a collective break and enjoy a day off together around the world. #oneteam Health, dental, and life insurance plans. Meal allowance - to be used in supermarkets and restaurants. Home office allowance - you may need help with your internet bills. Gym access subscription app. Educational partnership with great discounts at universities, English schools, and more. Payroll-deducted loan - payment directly from your salary. EAP - providing psychological, legal, and financial assistance when you need it. Always. Access discounts with our partners, such as Dell, Microsoft, and many others. And more! - so many benefits we couldn't even list them all here! At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement. ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION: ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com. About ABC Fitness ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients. From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com #LI-REMOTE Our employees are encouraged to be pro-active in expressing their ideas and contributing to the company’s future. We have achieved this through constant pursuit of new developments and innovations in an exciting team environment. Likewise, ABC contributes to our employees’ futures. In addition to our outstanding employee benefits, employees also receive training on an on-going basis allowing them to develop their strengths and move up in the company.