Application Administrator

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 135 Corporate Woods, Ste 380, Rochester, New York, United States of America, 14623 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 910397 URMC Medical Staff Services Work Shift: UR - Day (United States of America) Range: UR URG 110 Compensation Range: $61,000.00 - $85,400.00 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: The Application Administrator I is a cross-functional team member where teamwork, collaboration, challenges, and continuous learning are the norm. The position's primary responsibilities include supporting the Medical Staff Office department at UR and Affiliates, focusing on managing and maintaining provider credentialing and payor enrollment applications. This role involves assisting in the day-to-day operations of these critical application systems to ensure they effectively support the department’s processes and procedures. This role also includes maintaining the department’s website, content management system, and procedure manuals. ESSENTIAL FUNCTIONS Application Support and Maintenance: Assist in the administration and maintenance of provider credentialing and payor enrollment software applications. Provide basic troubleshooting and resolve common technical issues related to application functionality. Ensure applications are up-to-date with the latest updates and patches. Participate in an on-call rotation to provide support for urgent technical issues outside regular business hours. Collaborate with software vendors to resolve technical issues that cannot be resolved internally. Data Management: Assist in conducting audits of the credentialing database to ensure accurate input and modification of provider data. Maintain knowledge of state and federal statutory requirements related to credentialing and provider data management. Support data quality assurance processes and implement corrective measures as needed. Reporting and Analysis: Assist in preparing operational reports to support business decisions and strategic planning. Help develop monthly management reports illustrating status, backlog, and trends. Support data analysis efforts to improve application performance and data accuracy. Process Improvement: Help identify and resolve basic technical, operational, and organizational problems. Assist in the implementation of solutions for existing issues. Support projects related to application enhancements and system implementations. Develop and maintain documentation of operating processes within the software system. Compliance and Accreditation Support: Assist in supporting certification and accreditation processes with the National Committee for Quality Assurance (NCQA) and other regulatory bodies. Ensure credentialing activities comply with regulatory and accreditation requirements. Help prepare materials necessary for compliance with external audits. Vendor Coordination: Work with software vendors to resolve technical issues that cannot be resolved internally. Assist in coordinating and communicating with vendors to ensure timely and effective issue resolution. Track and document vendor interactions and resolutions to ensure consistent and efficient follow-up. Website and Content Management: Assist in developing and maintaining the department’s intranet, internet, and SharePoint sites. Ensure workflow procedures within the software comply with regulatory standards. Manage updates and maintenance of procedure manuals for credentialing and payer enrollment functions. Training and Documentation: Develop and maintain documentation of standard operating procedures and reference tools. Provide training and technical support to staff on software applications. Assist in creating customized software solutions and updating databases for tracking purposes. Support disaster credentialing policies and procedures maintenance. MINIMUM EDUCATION & EXPERIENCE High School diploma and 1 year of related experience working with application support or data management required, preferably in a healthcare or managed care setting. Bachelor's degree in Information Technology, Computer Science, or a related field preferred Or equivalent combination of education and experience Experience in higher education or healthcare field preferred Experience with interface, networking, design, and relational database technologies preferred Experience supporting Cloud and on premises applications preferred Experience with multi-tier applications employing application and web servers preferred Experience with project management from planning through implementation preferred KNOWLEDGE, SKILLS AND ABILITIES Excellent verbal and written communications skills required Ability to work both independently and as part of a team required Ability to participate in on-call rotations required Ability to learn new technologies quickly and help team members embrace technology change preferred Proven track record executing multiple work streams and producing consistent results preferred Strong understanding of system/application administration activities preferred Oracle, MySQL, MS SQL or related database experience preferred Solid understanding of Web Server, App Server and Database interactivities preferred Solid understanding of application infrastructure and architecture preferred Familiarity with credentialing and payor enrollment software applications preferred. Basic understanding of regulatory requirements related to credentialing and provider data management preferred. Strong analytical and problem-solving skills. Good communication and interpersonal skills. Basic proficiency in data analysis and report generation tools. Physical Requirements: Working on a computer for extended periods. Sitting for long periods. Working Environment: Remote work location. Occasional travel may be required for training and meetings. The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.