Amazon Account Manager

ABOUT THE ROLE You're the operational heartbeat of a fast-moving Amazon agency Pod. You keep accounts healthy, clients happy, and your team unblocked — every single day. If you thrive on ownership, love the Amazon ecosystem, and want to grow fast inside a team that actually invests in you, read on. You report directly to the Brand Manager and work in close coordination with a PPC Specialist and Graphic Designer. Together, your Pod manages 10-15 Amazon brand accounts at the highest standard. WHAT YOU'LL OWN 1. Listing Content & SEO • Keyword research, title and bullet copy, A+ content body text, backend search terms • Optimize listings for Rufus and Cosmo (Amazon AI); manage flat file bulk uploads • CTR and conversion rate A/B testing, indexation and keyword tracking reports • Phase 1–4 SEO strategy, competitor research, and keyword placement files 2. Creative & Image Management • Develop main image optimization ideas and write clear design briefs for the GD team • Review designer output, coordinate revisions, and upload finals to Amazon • Manage A+, Premium A+, and Brand Store design end-to-end 3. Account & Catalog Management • Day-to-day Seller Central operations across all assigned accounts • Resolve suppressed ASINs, catalog errors, and Seller Support cases • Monitor Buy Box %, pricing anomalies, inventory levels (FBA/AWD), ratings, and account health 4. Client Management • Handle technical queries and operational updates; always keep the Brand Manager looped in • Prepare biweekly client decks, track wins, and maintain 30/60/90 day account strategies • Run SKU-level profitability analyses and surface margin improvement opportunities 5. Graphic Designer Coordination • Ensure the Graphic Designer always has a full workload — listing images, A+, Brand Story, Storefront • Provide clear briefs with reference images and communicate client expectations precisely • Review designed assets, coordinate revisions, and obtain client approval before uploading 6. Task & ClickUp Management • Keep daily capacity workload up to date in ClickUp every single day • After every meeting, ensure all action items are captured as tasks with due dates • Flag blockers immediately — never let missed goals go unaddressed 7. Growth & Strategy • Develop growth strategies aligned with client goals; share recommendations with the Brand Manager • Coordinate with PPC on keyword lists, TACoS targets, and campaign performance • Implement at least one category-specific strategy per quarter (out-of-the-box thinking required) 8. Reporting & Documentation • Submit daily check-ins and weekly summaries • Build and maintain SOPs for AM-related processes • Maintain task records and client data on Airtable and Google Drive HOW YOU'LL BE MEASURED You'll be evaluated across five dimensions — and you'll always know exactly where you stand. Client Health & Retention • Zero client churn — the target, every quarter • Sub-8-hour average response time to client emails and Slack • NPS and client satisfaction: clients feel known, heard, and valued Revenue & Growth • Month-over-month and year-over-year revenue growth across managed accounts • TACoS trend: maintaining or improving while scaling revenue • Buy Box % maintained and improved on key ASINs Listing & Content Quality • Number of listings improved per month (copy, images, A+ content) • Measurable CTR and CVR lift from listing changes • Suppressed and error listings resolved promptly Operational Discipline • 90%+ ClickUp task completion rate — overdue tasks target: zero • Daily check-ins submitted on every working day • At least one automation or AI project implemented per quarter Initiative & Leadership • Proactive recommendations to clients: pricing, launches, deals, channel strategy • SOPs created, templates built, team knowledge shared • New Amazon knowledge demonstrated weekly in Pod meetings Requirements WHO YOU ARE You're not a task-ticker. You're an operator who thinks like a strategist, communicates like a pro, and takes pride in accounts running flawlessly. You spot problems before clients do. You bring answers, not just questions. You want to grow — and you're willing to put in the daily work to get there. ✓ Hands-on Amazon Seller Central experience ✓ Strong written communication — clients never feel left in the dark ✓ SEO knowledge: keyword research, listing copy, indexation ✓ Organized, deadline-driven, zero-ghost policy on client messages ✓ Excited by AI tools and automation — not intimidated by them ✓ Comfortable managing 10–12 accounts and coordinating a Graphic Designer's daily workload ✓ Proactive by nature — you surface opportunities, not just status updates TOOLS YOU'LL MASTER Amazon Seller Central · Helium 10 · Data Dive · ClickUp · Slack · Notion · Claude AI · Google Gemini · Figma · MyRealProfit · tl;dv · Listing Optimizations AI · Google Workspace · Airtable · Zoom Mastery of each tool is non-negotiable. Tutorial and onboarding videos for all tools must be completed before your start date. Benefits WHY GIGABRANDS OUR CORE VALUES These are operating principles, not wall art. Every decision, email, and recommendation runs through them. Be a Moral Human Integrity in every client interaction, every strategy, every decision. Do right by your clients, teammates, and the people around you. Improve 1% Daily One automation. One new insight. One sharper question per meeting. Compound growth applies to people, not just businesses. Extreme Ownership No blame. No excuses. If it's on your account, it's on you — and you'll fix it. Act as the missile defense system that intercepts problems before they hit the client. Solve, Don't Escalate Before raising an issue, ask: what's my proposed solution? Bring answers, not just questions. Make an Impact Focus on meaningful results. Everything you do should move the needle for your clients and for GigaBrands. Fail Forward Bold strategies are encouraged. Identify failures quickly, document the learning, and pivot. Don't be afraid to try. BENEFITS 🌍 Fully Remote, Always Work from anywhere in the world, year-round. No return-to-office surprises — ever. 🏖️ PTO After Probation Earn paid time off after successfully completing your probationary period. We believe in rewarding commitment. ⚡ Real Growth, Fast Weekly upskilling, GigaBrands University access, and a team that celebrates 1% improvements every day. Your growth here is deliberate and measurable. 🤝 Culture That Means It Core values aren't wall art here — they're discussed and applied at every Pod meeting. Ownership, boldness, and failing forward are genuinely rewarded. 🛠️ Best-in-Class Toolstack Claude AI, Helium 10, Data Dive, Figma, ClickUp — you'll become expert-level across all of them, making you more valuable everywhere you go. 👥 Tight-Knit Pod Structure Work directly alongside a Brand Manager, PPC Specialist, and Graphic Designer. Collaboration is the operating model, not a nice-to-have.