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Hard Rock Digital

AI Forward Deployed Engineer - CRM & Marketing

RemoteCanada only
Published
Role
AI / ML
Experience
Senior
Employment
Full-time
Company size
Enterprise
Salary not disclosed
Check eligibility

Open to CA only. Set where you work from to check your eligibility.

No BS summary

Senior Python/AI engineer to build production agentic and generative-AI features for CRM and marketing. Requires 4+ years experience, hands-on LLM integration (Anthropic/OpenAI/Bedrock), RAG/vector DBs, Snowflake/SQL, and Braze familiarity. Remote — hiring for Canada.

Core skills

LLM integrationRAG/vector searchBraze integration

Required skills

PythonFastAPIREST APIsmicroservicescontainersprompt engineeringsystem-prompt engineeringRAGvector databasesPineconeFaisspgvectorSQLSnowflakeBrazedbtAWSGCPAzurePostgreSQLRedisKubernetesHelmOAuth2EntraGitHub

Optional skills

Anthropic ClaudeOpenAI GPTAmazon BedrockMCPADKn8ndbtReact

What you'll do

  • Build and ship agentic and generative-AI features for CRM and marketing from Python/FastAPI backend to Next.js frontend.
  • Power personalization and decisioning including next-best-offer, recommendations, and audience/value-based segmentation from behavioral and LTV signals.
  • Generate and optimize lifecycle and marketing content with LLMs, keeping it on-brand, localized, and compliant with responsible-gaming rules.
  • Model customer lifecycle states and journeys and surface growth levers that move retention and LTV.
  • Integrate deeply with Braze, including Canvas and Journey orchestration and syncing lifecycle state onto user profiles.
  • Build the data and retrieval foundation: RAG, vector search, and MCP servers over Snowflake and dbt marts.
  • Measure impact through attribution, ROAS, and treated-versus-holdout experiments on acquisition, retention, and LTV.
  • Ship reliably in production and keep pace with advances in AI and martech.

What they require

  • 4+ years in software or AI engineering, or a relevant degree.
  • Strong Python, with experience building and operating production services (REST APIs, microservices, containers).
  • Hands-on experience integrating LLMs (Anthropic Claude, OpenAI GPT, Amazon Bedrock) and strong prompt and system-prompt engineering.
  • Familiarity with RAG and experience with vector databases (for example Pinecone, Faiss, or pgvector).
  • Strong SQL and experience with a modern cloud data warehouse, Snowflake preferred.
  • Hands-on experience with a CRM or marketing-automation platform, Braze strongly preferred.
  • Working understanding of customer lifecycle, segmentation, personalization, and LTV.
  • Experience with a cloud platform (AWS, GCP, or Azure) and its AI and ML services.

Benefits

  • Competitive pay and benefits
  • Flexible vacation allowance
  • A hybrid / remote working environment
  • Startup culture backed by a secure, global brand
  • Diverse and inclusive work environment

Hard Rock Digital

Hard Rock Digital is on a mission to become the best online sportsbook, casino, and social gaming company in the world. It is rooted in the Hard Rock brand and the Seminole Tribe of Florida, bringing gaming, entertainment, and hospitality into the digital space.

GamingStartup

What people say about this company

3.5/ 5

Salary not disclosed