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KeyCorp

AI Adoption & Enablement Lead

RemoteUnited States only
Published
Role
Operations
Company size
Enterprise
$71k–$125k/yr
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Open to US only. Set where you work from to check your eligibility.

No BS summary

AI enablement lead for a bank, focused on driving practical adoption of Microsoft Copilot and other governed AI tools. Needs strong training, facilitation, change adoption, content development, and hands-on generative AI experience.

Core skills

Microsoft Copilot/ChatGPT/Claude/GeminiGenerative AIPrompt Engineering

Required skills

Microsoft 365Microsoft TeamsSharePointPowerPointExcelOutlook

Optional skills

Power AutomatePower AppsJiraAI Agents

What you'll do

  • Deliver hands-on AI workshops, coaching sessions, office hours, and enablement experiences for employees at varying levels of AI confidence.
  • Reinforce responsible use, critical judgment, output validation, and appropriate escalation when AI-generated content may affect customer, business, risk, or financial outcomes.
  • Translate technical AI concepts into clear, practical language for non-technical audiences.
  • Use real business examples, demonstrations, and hands-on practice to help employees build confidence.
  • Create psychologically safe learning environments for employees who feel hesitant, overwhelmed, skeptical, or unsure where to begin.
  • Design, update, and maintain AI enablement materials, job aids, quick reference guides, workshop decks, videos, resource pages, and practical toolkits.
  • Partner with learning, communications, operations, and business stakeholders to create role-based learning paths and practical resource experiences.
  • Support workshop operations, including intake, scheduling, participant communication, follow-up, feedback collection, and reporting.
  • Support reporting on adoption metrics, usage trends, workshop participation, training completion, feedback, user needs, and business impact.
  • Leverage data to identify power users, low-adoption areas, skill gaps, and opportunities for targeted enablement.
  • Translate usage data and feedback into practical recommendations for leaders.
  • Help define success measures for pilots, learning initiatives, resource pages, workflow enablement, and AI adoption programs.
  • Help managers understand how to guide their teams through AI adoption with clarity, confidence, and responsible expectations.
  • Help surface adoption barriers such as fear, lack of confidence, unclear expectations, workflow fit, trust concerns, or lack of time.
  • Partner with stakeholders to turn those barriers into better communications, better resources, and more targeted support.
  • Stay current on emerging AI capabilities, new Copilot features, agent experiences, prompt strategies, and practical enterprise AI use cases.
  • Identify opportunities to improve training, resource design, adoption strategy, measurement, and enablement operations.
  • Bring structured recommendations to help the team prioritize high-value AI opportunities.
  • Help ensure AI enablement efforts are scalable, reusable, measurable, and aligned to business priorities.
  • Act as a business-facing bridge between users, leaders, technical teams, product teams, learning teams, and enterprise AI partners.

What they require

  • Experience delivering training, workshops, enablement programs, learning experiences, coaching, or adoption support.
  • Strong facilitation skills with the ability to engage employees, managers, and leaders.
  • Ability to explain technical or complex concepts in simple, practical language.
  • Experience supporting adoption of new tools, technologies, systems, processes, or ways of working.
  • Strong communication, writing, and content development skills.
  • Comfort working with Microsoft 365 tools, especially Teams, SharePoint, PowerPoint, Excel, Outlook, and Copilot.
  • Hands-on experience using generative AI tools such as Microsoft Copilot, ChatGPT, Claude, Gemini, or similar tools.
  • Understanding of prompt engineering, structured prompting, iterative prompting, and output validation.
  • Ability to translate business problems into practical AI use cases.
  • Ability to organize work, manage details, track follow-ups, and support multiple enablement efforts at once.
  • Strong curiosity and willingness to experiment with new AI capabilities.
  • Strong business judgment and a responsible-use mindset.
  • Preferred: Experience in instructional design, learning enablement, change management, business analysis, operations, product support, commercialization, consulting, or digital adoption.
  • Preferred: Experience supporting banking, financial services, operations, service, sales, risk, compliance, or onboarding.
  • Preferred: Experience supporting pilot programs, champion networks, advocate communities, communities of practice, or office hours.
  • Preferred: Experience with AI agents, prompt libraries, knowledge management, use case intake, or AI marketplace / solution registry concepts.
  • Preferred: Ability to identify patterns in feedback, usage data, stakeholder needs, and adoption barriers.
  • Preferred: Ability to develop executive-ready summaries, progress updates, dashboards, and recommendations.

Benefits

  • This position is eligible for incentive compensation which may include production, commission, and/or discretionary incentives.
  • Please click here for a list of benefits for which this position is eligible.
  • Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

KeyCorp

Internal Audit is the third line of defense and is accountable to the KeyCorp Audit Committee, responsible for providing an independent and objective perspective on KeyCorp's processes and risks through assessment and testing of the adequacy and effectiveness of Key's risk management policies and practices, while also ensuring adherence to applicable laws and regulations.

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