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Learning Network

Advisor

RemoteUnited States only
Published
Role
Support
Experience
Senior
Employment
Full-time
$18–$21/hr
Check eligibility

Open to US only. Set where you work from to check your eligibility.

No BS summary

Family-facing advisor role focused on guiding prospective students and families through the enrollment process. Requires strong customer service, relationship-building, and communication skills, with a commitment to exceptional service and proactive follow-through. Success is measured by conversion rates, productivity, and positive family outcomes.

Required skills

Mac OSGoogle WorkspaceSalesforceAsana

Optional languages

Spanish

What you'll do

  • Build trusted relationships that help families feel confident, informed, and supported throughout their enrollment journey.
  • Guide prospective students and families through the enrollment process with clarity, urgency, and care, transforming questions and uncertainty into action and momentum.
  • Monitor family engagement and proactively address questions, concerns, or enrollment barriers before they delay a family's progress.
  • Deliver exceptional service in every interaction, ensuring families feel heard, valued, respected, and confident in their educational decisions.
  • Serve students, families, and colleagues with genuine professionalism, integrity, humility, and a white-glove mindset that makes every interaction feel personal and supportive.
  • Own daily communication with prospective families through phone calls, texts, emails, tickets, and other communication channels; respond quickly and thoughtfully when support is needed.
  • Conduct proactive outreach to families who have expressed interest in our schools and maintain consistent follow-up throughout the enrollment process.
  • Build rapport through active listening, thoughtful questions, and meaningful conversations that uncover each family's unique needs and goals.
  • Educate families on school programs, enrollment requirements, educational options, and available student supports.
  • Guide families through enrollment applications, ensuring submissions are accurate, complete, and timely.
  • Maintain precise, actionable records of conversations, enrollment progress, and next steps to ensure nothing falls through the cracks.
  • Meet or exceed enrollment, responsiveness, productivity, and quality assurance expectations.
  • Collaborate enthusiastically with peers and leaders to create a seamless enrollment experience for every family.
  • Engage fully in professional development, meetings, coaching, and training to continuously elevate your impact.
  • Represent Learning Network's mission and values in every interaction, ensuring families receive a consistently exceptional experience.
  • Embrace other duties as needed to advance our mission.

What they require

  • Minimum three (3) years of sales, admissions, enrollment, customer service, or related experience (required)
  • Minimum one (1) year of education-related experience (preferred)
  • High School Diploma or equivalent (required)
  • Associate's or Bachelor's degree (preferred)
  • Ability to pass required checks (required)
  • You genuinely enjoy helping people make important decisions and take pride in delivering exceptional service.
  • You thrive on building trust and creating meaningful relationships through conversation.
  • You're wired for excellence: self-driven, highly responsive, and committed to following through on every promise you make.
  • You embrace goals, metrics, and accountability because they help you measure and maximize your impact.
  • You remain positive, resilient, and persistent even when faced with objections, uncertainty, or challenging conversations.
  • You enjoy uncovering needs, solving problems, and helping families find the best path forward for their student.
  • You believe every interaction is an opportunity to make someone feel heard, supported, and valued.
  • You prefer minimal interaction with customers, families, or prospective students.
  • You dislike proactive outreach, follow-up calls, or ongoing communication throughout a process.
  • You struggle with balancing high activity levels while maintaining quality and attention to detail.
  • You become discouraged by rejection, objections, or difficult conversations.
  • You resist feedback, coaching, performance tracking, or structured expectations.
  • You want to balance this position with another job.
  • Proficiency with Mac OS, Google Workspace, learning management systems, and task tools (e.g., Asana); quick adaptation to new technologies.
  • Willingness and ability to travel to assigned testing locations for proctoring.

Benefits

  • Medical, dental, and vision employee coverage for as little as $1 each per month
  • Personal paid time off in addition to major holidays
  • Short-term disability insurance, long-term disability insurance, life insurance, and AD&D insurance are all 100% paid by the employer
  • 401(k) with employer contributing a dollar-for-dollar match of employee contributions up to 6% of employee earnings

Learning Network

Learning Network is a growing, innovative, and customer-centric educational services company.

EdTech
$18–$21/hr