inBeat Agency
Account Manager (Strategy & Client Growth)
RemoteSouth Africa only
- Role
- Sales
- Experience
- Mid
- Employment
- Full-time
Salary not disclosed
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Open to ZA only. Set where you work from to check your eligibility.
No BS summary
Experienced Account Manager with 3+ years in account management or client strategy at a performance marketing or UGC agency. Must understand paid social, especially Meta and TikTok ad mechanics, and have strong English presentation skills. Remote role hiring in South Africa.
Core skills
MetaTikTok
Required languages
English Exceptional written and spoken English with elite presentation skills.
About Us
Creative Milkshake (part of Fieldtrip) is a performance creative agency working with the world's coolest DTC brands. We create social thumb-stopping ads that are designed to convert - that's our jam.
About the Role
We are seeking an experienced, growth-minded Account Manager to lead client relationships, drive creative strategy, and transform transactional client projects into predictable, long-term monthly retainers.
Key Responsibilities:
- Strategic Relationship Management (45%):
- Owning the day-to-day client relationship.
- Act as the primary strategic advisor for a portfolio of clients through understanding the client’s business goals.
- Lead monthly strategy check-ins, performance reviews, and Quarterly Business Reviews (QBRs).
- Navigate high-level client friction and build deep, executive-level trust.
- Translate paid social performance data (Meta, TikTok, YouTube) into high-impact creative briefs and winning ad concepts.
- Retention, Expansion & Retainer Growth (45%):
- Own Net Revenue Retention (NRR) targets across your client roster.
- Identify retention risks early and build proactive expansion roadmaps for each account.
- Pitch scope upgrades, transitioning clients from one-off pilot packages to rolling monthly retainers.
- Partner with internal Creative Strategists to spot high-performing ad hooks/angles and sell through creative iterations, remix bundles, and whitelisting.
- Production Oversight & Alignment (10%):
- Maintain high-level visibility on project milestones via project manager.
- Ensure client expectations are aligned with internal production realities without getting dragged into daily execution weeds.
Who You Are:
- 3+ years of Account Management or Client Strategy experience at a performance marketing agency or UGC agency.
- Deep understanding of the paid social landscape (Meta & TikTok ad mechanics, hook rates, hold rates, and performance levers).
- Proven track record of growing client accounts and closing retainer renewals.
- Exceptional written and spoken English with elite presentation skills.
What We Offer:
- Standard Creative Milkshake Stipends (mental health, healthcare & internet)
- Remote-first & flexible work culture
- Generous PTO
- A collaborative, creative, ridiculously fun team
- Learning & career development
What you'll do
- Own the day-to-day client relationship.
- Act as the primary strategic advisor for a portfolio of clients by understanding each client’s business goals.
- Lead monthly strategy check-ins, performance reviews, and Quarterly Business Reviews (QBRs).
- Navigate high-level client friction and build deep, executive-level trust.
- Translate paid social performance data from Meta, TikTok, and YouTube into high-impact creative briefs and winning ad concepts.
- Own Net Revenue Retention (NRR) targets across the client roster.
- Identify retention risks early and build proactive expansion roadmaps for each account.
- Pitch scope upgrades, transitioning clients from one-off pilot packages to rolling monthly retainers.
- Partner with internal Creative Strategists to spot high-performing ad hooks and angles and sell through creative iterations, remix bundles, and whitelisting.
- Maintain high-level visibility on project milestones via the project manager.
- Ensure client expectations are aligned with internal production realities without getting dragged into daily execution weeds.
What they require
- 3+ years of Account Management or Client Strategy experience at a performance marketing agency or UGC agency.
- Deep understanding of the paid social landscape, including Meta and TikTok ad mechanics, hook rates, hold rates, and performance levers.
- Proven track record of growing client accounts and closing retainer renewals.
- Exceptional written and spoken English with elite presentation skills.
Benefits
- Standard Creative Milkshake stipends for mental health, healthcare, and internet.
- Remote-first and flexible work culture.
- Generous PTO.
- Collaborative, creative, fun team.
- Learning and career development.
Creative Milkshake (part of Fieldtrip) is a performance creative agency working with DTC brands, creating social ads designed to convert.
Marketing
Details
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Salary not disclosed