Account Manager, SMB
- Role
- Sales
- Employment
- Full-time
- Company size
- Mid-size
Open to US only. Set where you work from to check your eligibility.
No BS summary
Experienced Account Manager to own SMB customer and partner engagement globally; will manage a portfolio of 600+ existing customers and an active pipeline. Fully remote but candidates must reside in one of the listed U.S. states at time of hire.
About Our Company:
At Patch My PC, we exist to improve lives. What started as a free tool to keep apps updated has grown into a trusted enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS. Our fully remote crew of 150 GIF-loving humans supports over 10,000 customers and more than 32 million devices. We make patching easier, boost security, and give IT teams their time back.
Our core values guide how we work, how we treat each other, and how we grow. They keep us focused on what matters most. We're here to improve the lives of our customers, our team members, and our communities.
About this Role:
We’re seeking an experienced and highly self-directed Account Manager to lead our customer and partner engagement strategy across the globe. This fully remote role offers the opportunity to manage a robust portfolio of 600+ existing customers and a large pipeline of active leads across SMB market segment.
You’ll be accountable for both revenue growth and retention, working closely with a regionally aligned Customer Engineer and reporting to a Europe-based leader. Your ability to influence stakeholders, orchestrate complex deals, and drive customer outcomes will be critical to success.
While this is a remote role, occasional travel may be required to attend industry conferences, customer events and internal team gatherings.
What you'll do
- Lead customer and partner engagement strategy across the globe for the SMB segment.
- Manage a robust portfolio of 600+ existing customers and a large pipeline of active leads.
- Be accountable for revenue growth and retention for assigned accounts.
- Work closely with a regionally aligned Customer Engineer and cross-functional partners to influence stakeholders and orchestrate complex deals.
- Drive customer outcomes and represent the customer throughout the organization; occasional travel to conferences and events.
What they require
- Experienced and highly self-directed Account Manager with a track record managing customer relationships and driving retention and growth.
- Must reside in one of the following U.S. states at the time of hire: AL, AK, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV, WY.
Patch My PC provides an enterprise solution that helps IT and Security teams automate, manage, deploy, and report on third-party updates in Microsoft ConfigMgr, Intune, and WSUS.