Account Manager
- Role
- Sales
- Experience
- Senior
- Employment
- Full-time
- Company size
- Startup
Open to AR, AU, BR, IN, MX only. Set where you work from to check your eligibility.
No BS summary
Account Manager role at ElevenLabs, an AI research and product company. This role focuses on partnering with enterprise customers to build and deploy conversational agents on the ElevenLabs Agents Platform. Responsibilities include advising on agent design, integrations, and scaling, as well as driving expansion outcomes and net revenue retention across a portfolio of enterprise accounts.
Core skills
Required skills
Required languages
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
This role partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform. The focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customisation to deliver clear business outcomes in production environments. You will guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems. You will analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale. In parallel, you will own expansion outcomes across a defined portfolio of enterprise accounts. Success is measured by net revenue retention and sustained multi-product adoption. You will identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Account Managers to convert technical success into durable revenue growth and long-term customer commitment.
Requirements
- 5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in India
- Familiarity and experience with building and deploying AI agents
- Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities
- Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
- Strong understanding of the Indian market landscape and cultural nuances
- Self-motivated and able to work independently in a remote or distributed team environment
#LI-Remote
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
What you'll do
- Partner directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform.
- Advise on agent design, personas, conversation flows, tool integrations, and voice customization.
- Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony.
- Analyze agent performance data and conversational logs to identify friction points and optimization opportunities.
- Own expansion outcomes across a defined portfolio of enterprise accounts, measured by net revenue retention and sustained multi-product adoption.
- Be part of an early Account Management team and help develop a scalable account management playbook and framework that supports customers in the ANZ region.
- Build and maintain strong relationships with a book of commercial and enterprise clients in the ANZ region.
- Drive long-term adoption of multiple products.
- Monitor customer usage and adoption of products to identify areas for improvement or revenue expansion.
- Own expansion and renewal of accounts within your book of business.
- Measure and improve customer satisfaction and experience.
- Own account management KPIs including NRR and GRR and track against company goals.
- Advise on agent design, personas, conversation flows, tool integrations, and voice customization to deliver business outcomes in production environments.
- Guide customers on integrating agents with existing data sources and systems.
- Improve accuracy, user experience, and reliability at scale.
- Own expansion outcomes across a defined portfolio of enterprise accounts.
- Identify expansion opportunities.
- Drive cross-sell through deeper agent usage.
- Partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment.
What they require
- 5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in India
- Familiarity and experience with building and deploying AI agents
- Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities
- Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
- Strong understanding of the Indian market landscape and cultural nuances
- Self-motivated and able to work independently in a remote or distributed team environment
- 3-7 years of previous experience in Account Management or Customer Success in a fast-paced SaaS organization.
- A strong builder and customer excellence mindset.
- Commercial experience, including owning renewals and expansion for your book of business.
- Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.
- Excellent problem-solving and analytical skills to address customer needs and concerns.
- A hybrid customer- and product-driven mentality that prioritises client satisfaction and scale.
- Passionate about voice technology.
- 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the Spanish LATAM region.
- Familiarity and experience with building and deploying AI agents.
- Familiarity and experience with API integrations, and comfort and knowledge of navigating SDKs.
- Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities.
- Excellent problem-solving, technical, and analytical skills to address customer needs and concerns.
- Strong understanding of the LATAM market landscape and cultural nuances.
- Self-motivated and able to work independently in a remote or distributed team environment.
Benefits
- Innovative culture
- Growth paths
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
- Innovative culture with an opportunity to define the trajectory of AI.
- Growth paths with opportunities to drive impact beyond immediate role and responsibilities.
- Annual discretionary stipend for learning and development.
- Annual discretionary stipend to meet up with colleagues each year.
- Annual company offsite in a new location.
- Monthly co-working stipend if not located near one of the main hubs.
- Innovative culture and opportunity to define the trajectory of AI.
- Annual discretionary learning and development stipend.
- Annual discretionary social travel stipend to meet up with colleagues.
Powering the best enterprises, creators, and developers. From ElevenAgents for customer experience, ElevenCreative for content creation, to the leading AI voice generator.