Account Manager - EMEA
- Employment
- Full-time
- Company size
- Mid-size
Open to SE, IE, EE only. Set where you work from to check your eligibility.
No BS summary
Account Manager для EMEA, работа удаленно из Швеции, Ирландии или Эстонии. Требуется 3+ года управления аккаунтами в регионе EMEA, опыт в технологической компании (SaaS/SI/Cloud Vendor), знание AWS/GCP/Azure экосистемы, свободный английский и шведский, сильные коммуникативные и технические навыки.
Core skills
Optional skills
Required languages
What you'll do
- Develop a deep understanding of our business, our cloud management platform, support and services and how they help our clients, and their needs.
- Maintain knowledge, context and ownership of the customers you are responsible for and own communication with the respective vendor teams in a way to show value and potential opportunities for revenue growth.
- Manage customer-related support escalations to resolution, ensuring customer satisfaction is of the highest level.
- Negotiate and close long-term commitments with key stakeholders, balancing the requirements of the customer, the vendor and the company's interests.
- Identify new workload opportunities within Customer’s Cloud Environment / SaaS solutions.
- Establish a regular cadence with the complete portfolio of your customers as part of your book of business.
- Balancing the requirements of large strategic customers and fast-growing emerging clients.
- Help aggregate customer feedback that ensures our products & solutions closely align with customer needs and requests.
- Provide customer feedback and requests to engineering teams to provide greater market/customer context and help prioritize deliverables within active development cycles.
- Deliver regular quarterly reviews with customers, tracking active project timelines, projected spending on respective cloud platforms and feedback on DoiT support & engagement.
- Maintain and strengthen relationships with key cloud providers to ensure alignment on customer engagements.
- Identify Cost Optimization opportunities within the Customer's Cloud Environment.
- Work with Cloud Vendors Sales Rep on mutual customers.
What they require
- 3+ years of experience in Account Management supporting the EMEA market
- 2+ years of experience at a technology company (SaaS, SI, Cloud Vendor…)
- Experience supporting customers in the AWS, Google Cloud, Microsoft Azure ecosystem, or another cloud vendor.
- Strong verbal/written communication skills in English and Swedish, ideally additional languages (e.g., French, etc)
- Strong technical skills that enable you to engage productively with technical teams, and the ability to build influential relationships
- Great operational/administration skills, analytical, detail-oriented, and able to zoom in/out from the big picture to the minutiae
- A desire to grow within the organization and continuously broaden your skill sets
- A great sense of humor and enjoys having modern and comfortable work atmosphere
Benefits
- Unlimited PTO
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. It delivers DoiT Cloud Intelligence, a solution combining advanced technology with human intelligence to help customers solve complex multi-cloud problems and drive efficiency, and works with more than 4,000 customers worldwide.
What people say about this company
3.6/ 5